Representative II, Reorder Status, Demand Generation

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries related to order status, discrepancies, pricing/product questions, complaints, and returns.

• Process customer purchase orders efficiently.

• Uphold operational standards by adhering to policies and procedures.

• Safeguard customer information and ensure confidentiality.

• Achieve related outcomes as part of a collaborative team.

• Comply with departmental service levels and key performance indicators (KPIs).

• Adjust to new tasks and thrive in a fast-paced, dynamic environment.

• Recognize opportunities for ongoing process enhancement.

• Support the onboarding process for new employees.

• Provide phone assistance to both internal and external customers across all time zones nationwide.

• Manage approximately 50 to 60 calls daily.

⛳️ Requirements

• 1-3 years of relevant experience is preferred.

• High School Diploma, GED, or equivalent work experience is preferred.

• Experience in a fast-paced, high-volume call center is preferred.

• Background in healthcare is preferred.

• Previous order and/or re-order entry experience is preferred.

• Availability to work the specified remote hours: Monday-Friday, 8:30 AM-5:00 PM PST or 9:30 AM-6:00 PM PST.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Paid time off program.

• Health savings account (HSA).

• 401k savings plan.

• Access to earned wages before payday through myFlexPay.

• Flexible spending accounts (FSAs).

• Coverage for short- and long-term disabilities.

• Work-life resources.

• Paid parental leave.

• Programs promoting a healthy lifestyle.