Reporting Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain reports tailored to program requirements.

• Collaborate closely with various cross-functional teams to establish and uphold reporting standards.

• Act as the subject matter expert for ePMO, providing technical support and troubleshooting assistance.

• Support migration initiatives related to reporting within ServiceNow.

• Explore innovative opportunities and functionalities within ServiceNow modules, including SPM, ITSM, and IRM.

• Identify key milestones, decision-making points, project lifecycle phases, and other significant project events.

• Ensure accurate documentation and record-keeping.

• Lead and engage in weekly schedule assessments.

• Integrate lessons learned into the program documentation.

• Contribute to the Indian Health Service Electronic Health Records Modernization program.

• Conduct onsite fingerprinting at designated facilities as part of the Public Trust process.

⛳️ Requirements

• Bachelor’s degree with 5+ years of experience in supporting cloud deployments and maintaining cloud solutions; relevant work experience may substitute for a degree.

• Required experience in ePMO, Salesforce, or analogous technologies.

• Proficiency in ServiceNow is essential.

• Capability to analyze requirements, resolve issues, and create effective solutions.

• Ability to identify, comprehend, document, and develop functionalities that align with customer value streams.

• Strong organizational and time management skills in a large, multi-tiered management environment.

• Familiarity with and experience in risk management practices.

• Must be eligible to obtain a Public Trust Level 5 clearance.

• Willingness to travel up to 25% of the year, if necessary.

• ePMO experience is highly preferred.

• Background in ePMO from a program lead perspective is advantageous.

• 8+ years of relevant analyst experience is required.

• Experience in supporting federal contract program managers is preferred.

• Ability to navigate frequently changing priorities of competing significance.

• Strong communication skills for effective interaction with internal and external teams, key stakeholders, and customers.

• Proven ability to produce high-quality documentation.

• Excellent communication skills for collaboration with both technical and non-technical stakeholders.

• Strong analytical and problem-solving abilities.

🏝️ Benefits

• Multiple medical plan options, some including Health Savings Accounts.

• Various dental plan options available.

• Vision plan offerings.

• 401(k) plan featuring pre-tax and post-tax contributions with company matching.

• Flexible work weeks where feasible.

• Generous vacation, sick, and personal time off policies.

• Paid holidays throughout the year.

• Paid parental leave benefits.

• Paid military leave provisions.

• Paid bereavement leave options.

• Paid jury duty leave available.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits provided.

• Life insurance coverage offered.

• Accidental death and dismemberment insurance available.

• Personal accident insurance options.

• Critical illness insurance included.

• Business travel and accident insurance provided.

• Remote work opportunities available.