Repair Vendor Manager

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Recruit, assess, onboard, and contract skilled collision repair facilities.

• Identify and eliminate facilities that do not comply with performance or compliance standards.

• Maintain a suitable geographic distribution of repair facilities.

• Conduct regular business reviews with network partners.

• Monitor repair quality, cycle time, customer satisfaction, supplement frequency, communication, and assignment acceptance.

• Establish performance expectations and corrective action plans for underperforming facilities.

• Place facilities on performance improvement plans and track their progress.

• Acknowledge and reward high-performing facilities by providing increased assignment opportunities and strategic partnerships.

• Analyze network data and trends to enhance overall network performance.

• Ensure network facilities possess the necessary insurance coverage, business licenses, certifications, and OEM qualifications.

• Verify that facilities have the equipment, technology, and capabilities to repair vehicles safely and correctly.

• Monitor adherence to company standards and contractual obligations.

• Coordinate audits and documentation reviews.

• Foster relationships with multi-shop operators and strategic network partners.

• Serve as the primary contact for escalated partner issues and operational concerns.

• Collaborate with partner leadership to enhance operational performance.

• Represent Solvd at industry meetings, conferences, and partner events.

• Collaborate with Operations, Client Success, Sales, Product, and Customer Support teams.

• Provide network expertise during client implementations and market expansions.

• Support efforts to boost network capacity, quality, and efficiency.

• Communicate market intelligence and partner feedback to internal stakeholders.

⛳️ Requirements

• Bachelor’s degree in Business, Automotive Management, or a related field, or equivalent industry experience is required.

• A minimum of 5 years of experience in network/vendor management is required.

• Experience managing collision repair networks for an insurance carrier, third-party administrator, or technology provider is preferred.

• Strong comprehension of collision repair processes, estimating platforms, repair standards, and OEM certification requirements is preferred.

• Proven experience in managing business relationships and negotiating with external partners.

• Excellent analytical, communication, and problem-solving skills.

• Capability to handle multiple priorities in a fast-paced environment.

• Willingness to travel regularly to meet with network partners and attend industry events.

• Knowledge of collision industry performance metrics and KPIs is preferred.

• Experience with performance dashboards and business analytics is preferred.

• Established relationships within the collision repair industry are preferred.

🏝️ Benefits

• Comprehensive benefits package, including health, dental, vision insurance, and more.

• Options for 401(k) plans.

• Paid time off, sick time, and paid holidays.

• Opportunity to advance within a dynamic, innovative team in a startup-like culture.