Repair Service Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Act as the main point of contact for customers, Sales Representatives, and field personnel concerning repair inquiries, product details, pricing, and service alternatives.

• Handle phone and email requests while delivering prompt, professional, and customer-oriented support.

• Prepare and convey repair estimates, securing customer approval or rejection.

• Organize the subsequent steps for repair or return orders.

• Oversee repair order intake and approvals for designated regions, ensuring precise documentation is maintained.

• Inform customers about ProCare service programs and the various service options available.

• Collaborate with cross-functional teams to prioritize and address urgent repair requirements.

• Raise issues to leadership when necessary.

• Articulate repair policies, procedures, and expectations clearly.

• Accurately and promptly enter complaint information for tracking and visibility.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of 2 years of relevant experience.

• Preference for candidates located in the Pacific or Mountain Time Zones.

• Proficient in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems.

• Familiarity with data analysis tools, including queries and pivot tables.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Flexibility for remote work.

• Monday–Friday work schedule from 8:30 AM to 5:00 PM PT.

• Commitment to equal opportunity employment.

• Transparency in pay and protections for pay discussions.