Renewals Specialist – Splunk

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate regularly and proactively with customers and partners alongside the Renewals Manager.

• Assist in resolving technology challenges and mitigating competitive risks.

• Assess various solutions to fulfill customer requirements and improve product experience.

• Establish connections with customers and channel partner teams to comprehend business priorities and objectives.

• Leverage technical expertise across related products and services within a defined architecture to facilitate renewal execution.

• Provide support for mid-market or regional accounts with moderate complexity.

• Engage in customer discussions and customize renewal messaging to align with business priorities.

• Emphasize Cisco's differentiators using pre-prepared materials tailored to the customer context.

• Detect adoption, competitive, and technical risks and assist in resolution planning.

• Prepare renewal quotes and collaborate with internal stakeholders regarding pricing and terms.

• Support moderately complex renewal components by aligning known solutions with customer needs.

• Propose renewal options based on product knowledge and insights from senior team members.

• Participate in scalable renewal motions utilizing shared tools and processes.

• Identify repetitive tasks and recommend opportunities for automation or simplification.

• Utilize software tools, automation platforms, and AI-enabled systems to optimize workflows.

• Share product-specific insights, renewal experiences, and process enhancements with colleagues.

• Identify gaps in customer feedback and recommend improvements to renewal outcomes.

• Collaborate with account teams, customer success, and operations.

• Take ownership of assigned renewal opportunities, coordinate stakeholders, and adjust plans based on feedback.

⛳️ Requirements

• Minimum of 2 years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies.

• Familiarity with renewal processes, procedures, systems, and lifecycle concepts.

• Experience in developing value propositions across various go-to-market channels.

• Knowledge of software subscription, licensing, and support-service contracting models.

• Capability to manage multiple priorities and issues simultaneously.

• Experience in a sales environment involving direct customer engagement and collaboration with channel sales.

• Ability to build and maintain relationships with internal stakeholders, customers, and partners.

• Program management experience driving innovation, process enhancements, and scalable solutions.

• Capacity to work independently while contributing to a collaborative renewals team.

• Knowledge of Salesforce CRM/CPQ and renewals or recurring-revenue platforms like Gainsight or similar Customer Success Management solutions.

• Understanding of SaaS and/or enterprise sales models, customer lifecycle metrics, recurring revenue streams, and retention and growth drivers.

• Flexibility in adapting to evolving processes and following procedures while suggesting improvements.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, vesting after continued employment.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee's birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward annually.

• Additional paid time off for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles.

• Performance-based incentive pay for employees on sales plans.

• Benefits and perks provided through the Cisco careers site.