Renewals Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a portfolio of customer renewals from initiation to completion

• Reach out to customers proactively before renewal deadlines

• Recognize accounts at risk and coordinate retention strategies

• Handle renewal contracts and maintain CRM records

• Provide reports on renewal rates and projections

• Collaborate with sales and customer success teams on upselling opportunities

⛳️ Requirements

• Proven experience in managing renewals or subscription agreements

• Familiarity with CRM platforms (HubSpot, Salesforce, or equivalent)

• Proficient in making outbound calls and sending emails to customers

• Excellent negotiation and follow-up capabilities

• Able to work during UK business hours

• Background in a SaaS or subscription-based company

• Understanding of billing systems

• Experience with retention or win-back initiatives

🏝️ Benefits

• Fully remote – work from anywhere in South Africa

• UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)

• Full-time, stable position with a reputable UK employer

• Comprehensive onboarding and clear expectations from day one