Renewals Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete customer renewal process, encompassing pricing strategy, negotiations, proposals, quotes, Sales Orders, opportunity closure, and RFP completion.

• Collaborate with Customer Success Managers to showcase customer value and facilitate contract renewals.

• Establish strong relationships with Sales, Finance, Legal, and various cross-functional teams.

• Generate quotes and Sales Orders while successfully closing opportunities.

• Manage assigned renewals and address roadblocks to ensure timely completion.

• Develop pricing proposals in conjunction with Customer Success Managers.

• Analyze customer usage metrics and effectively communicate the value delivered.

• Forecast and finalize renewals while identifying upsell opportunities.

• Take ownership of the renewals and upsell lifecycle for SMB and mid-market customers.

• Identify renewal risks and lead negotiation discussions with Procurement teams.

• Manage the renewals pipeline and ensure accurate forecasting.

• Oversee enterprise renewals.

• Keep daily, precise records of activities, opportunities, and forecasts in Salesforce.

• Recognize customer needs, market dynamics, and expansion opportunities to enhance retention and revenue growth.

⛳️ Requirements

• Demonstrated experience in Procurement, Vendor Management, Account Management, or Sales.

• Excellent negotiation abilities.

• Proven track record in driving contract renewals and customer retention.

• Capability to build systems, foster alignment, and create large-scale impact.

• Proficiency in working with CPQ/SFDC and Salesforce.

• Skill in generating quotes and Sales Orders.

• Competence in completing RFPs.

• Ability to analyze customer usage metrics and convey customer value.

• Expertise in managing renewal and upsell pipelines.

• Capacity to collaborate effectively with Customer Success, Sales, Finance, and Legal teams.

• Willingness to travel up to 15 days per year.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible PTO.

• 401(k) matching.

• Incentive stock options.

• Volunteer time off.

• Employee Resource Groups.

• Generous professional development program.

• Dedicated annual time off for learning and growth.

• Remote-first work arrangement.

• All-company in-person meetings several times a year.