Renewals Program Manager – Splunk

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Lead strategic and operational initiatives to enhance renewal performance.

• Propel recurring revenue growth while boosting customer retention for Splunk and Cisco.

• Convert business strategies into actionable program roadmaps.

• Align cross-functional teams around common priorities, measurable results, and scalable execution.

• Utilize data, analytics, and AI-driven insights to enhance forecasting accuracy.

• Recognize renewal risks and opportunities.

• Streamline processes and support strategic decision-making.

• Establish program governance, performance metrics, and accountability frameworks.

• Enhance visibility, manage dependencies, and mitigate risks across intricate initiatives.

• Collaborate with senior leaders and cross-functional stakeholders to optimize renewals operations.

• Facilitate process integration and deliver ongoing improvements that boost business performance and customer outcomes.

⛳️ Requirements

• Over 5 years of relevant experience.

• Proficiency in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.

• Capability to lead complex, cross-functional initiatives across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.

• Experience in developing and refining renewals processes to enhance renewal rates, minimize churn, and drive recurring revenue growth.

• Strong analytical skills utilizing data, dashboards, and forecasting models.

• Experience in defining and monitoring KPIs, including renewal rates, GRR/NRR, forecast accuracy, and operational efficiency.

• Ability to translate strategic business goals into actionable program roadmaps, measurable outcomes, and scalable operating models.

• Familiarity with CRM, sales operations, and renewals tools such as Salesforce, Clari, or similar platforms.

• Certifications in PMP, CPMAI, and Lean Six Sigma.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays for each full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid day off for birthdays.

• Paid year-end holiday shutdown.

• 4 paid personal wellness days.

• 16 paid vacation days per full calendar year for non-exempt employees.

• Flexible vacation time off with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided upon hire and each January 1st.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses may be available for non-sales roles.

• Performance-based incentive pay for sales-plan employees.