Renewals Operations Representative, VAR Experience

This is a fully remote position, open to applicants in California.

📋 Description

• Implement procedures that support EVOTEK’s strategic sourcing and reseller renewal initiatives.

• Efficiently and accurately manage client orders throughout the quote-to-cash and procure-to-pay processes.

• Collaborate with Sales, Finance, Engineering, Legal, Channel Partners, Solution Delivery, and clients.

• Request and issue customer renewal quotes 60 to 90+ days prior to support expiration.

• Maintain renewal databases containing serial numbers, contract details, and support dates.

• Acquire vendor order confirmations and support date information.

• Process orders with suppliers and evaluate auto-renewal manufacturers.

• Coordinate Bills of Material, deal registration, quoting, ordering, returns, and order tracking.

• Uphold vendor portal and promotional knowledge and ensure vendor compliance.

• Issue purchase orders in accordance with internal policies.

• Execute quote-to-order processes while presenting pricing, credit, and terms.

• Manage complex pricing and contracting scenarios and secure exception approvals.

• Engage with Partner Operations and Legal for onboarding, reviews, contract negotiations, and terms.

• Assist in onboarding new sales operations staff and maintain standard operating procedures.

• Support colleagues with workload management, backlog reviews, reporting, customer orders, booking tracking, deal financials, and gross-profit tracking.

• Take ownership of assigned sales representative account activities, acting as a liaison between sales and operational support.

• Broaden expertise in renewals, MPS, referrals, RMAs, and services.

⛳️ Requirements

• Minimum of 5 years of Sales Operations experience within the technology sector, supporting multiple channel partners and distributors.

• Proven track record in customer success, quoting, order entry, procurement, account management, or a similar domain.

• Outstanding communication, interpersonal, and problem-solving abilities.

• Highly organized, detail-oriented, with strong time-management and prioritization skills.

• Capability to work autonomously with self-motivation, initiative, and advanced problem-solving skills.

• Proficient in Microsoft Office, with advanced skills in Excel.

• Ability to handle complex tasks and prioritize various projects effectively.

• Possess analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills.

• Familiarity with CRM and ERP systems, including Salesforce.com, CPQ, and NetSuite.

• Experience utilizing vendor portals.

🏝️ Benefits

• Salary range: $65,000 - $115,000.

• Performance-based bonuses.

• Fully covered medical, dental, and vision insurance for the employee.

• 401(k) plan with employer matching.

• Strong company culture.

• Flexible paid time off policy.

• Flexible working arrangements.

• Annual company overnight retreat.