Renewals Manager – EMEA

This is a fully remote position, open to applicants in India.

📋 Description

• Lead and mentor a team of Renewals Representatives to meet business objectives.

• Recruit, nurture, and retain top-performing team members.

• Manage performance through learning plans, constructive feedback, and career discussions.

• Address performance issues and collaborate with internal stakeholders to facilitate improvement.

• Develop succession plans and workforce strategies.

• Work alongside EMEA Renewals leadership and Sales counterparts on collaborative sales efforts.

• Contribute to the regional revenue strategy and enhance processes and revenue outcomes.

• Identify renewal risks and collaborate with Customer Success, partners, and distributors to optimize renewal rates.

• Recognize upsell, cross-sell, and growth opportunities throughout the renewal lifecycle.

• Establish and maintain relationships with customers, partners, and distributors.

• Collaborate with regional Sales teams and the extended channel ecosystem.

• Provide accurate weekly, monthly, and quarterly forecasts.

• Communicate forecast performance, risks, opportunities, and action plans to senior leadership.

• Manage renewal pipelines, forecast governance, risk identification, and business reviews across segments and territories.

• Evaluate and enhance renewal processes and customer experience.

• Support automation initiatives that enhance scalability and operational efficiency.

• Report directly to the Sales Director of Renewals.

• Ensure retention and growth of the customer base throughout the Middle East region.

⛳️ Requirements

• Proven success in leading virtual teams with over 5 years of direct people leadership experience.

• Experience in leading a renewal or inside sales team, handling both high volume and high-value accounts.

• Degree in business, sales, marketing, or a related field; or equivalent relevant work experience.

• Demonstrated record of sales achievement and effective leadership in a matrixed environment.

• Proven experience in managing and expanding renewals or sales teams with a strong focus on recurring revenue/ARR.

• Strong understanding of subscription-based business models.

• Prior leadership experience, including first-line management roles.

• Excellent communication and negotiation abilities.

• Fluent in English – written and verbal; proficiency in another language is advantageous.

• Strong analytical and operational leadership skills with the ability to leverage data, dashboards, and business insights.

• Experience in the cybersecurity sector is a plus.

• Highly collaborative with an entrepreneurial mindset, capable of building internal and external partnerships.

• Self-motivated with a strong desire to exceed goals and a commitment to excellence.

• Open to coaching, displaying a learning mindset, and prioritizing team success over individual interests.

• Excellent communicator and collaborator, capable of motivating and inspiring others.

• Applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

🏝️ Benefits

• Remote-first working model, where remote work is the primary option for most employees.

• Employee-led diversity and inclusion networks.

• Annual charity and fundraising initiatives.

• Volunteer days.

• Global employee sustainability initiatives.

• Global fitness and trivia competitions.

• Global wellbeing days.

• Monthly wellbeing webinars and training.

• Commitment to equality of opportunity and recruitment adjustments to support applicants.