Patient Support Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Provide direct access support for consented patients, connecting them with relevant stakeholders such as pharmacies, MDOs, and support organizations.

• Supervise quality control initiatives regarding pharmacy interactions with payers.

• Direct and coordinate the onboarding process for new consented patients.

• Manage changes in patient status within the Patient Services CRM and liaise with internal stakeholders and pharmacies.

• Enforce the business rules of the Patient Support Program.

• Communicate reimbursement-related information to consented patients and MDOs.

• Control the flow of information and communication touchpoints with consented patients.

• Support adherence initiatives.

• Collaborate with Market Access to organize regional reimbursement educational events for patients.

• Develop and manage comprehensive patient support and product access plans.

• Lead cross-functional execution efforts and hold weekly alignment meetings.

• Partner with Patient Advocacy and patient organizations to assist patients.

• Create and facilitate training programs for contracted partners or vendors.

• Work with Marketing and commercial teams to provide compliant insights and findings.

• Comply with corporate policies and procedures, including the handling of PHI.

• Represent BioCryst at local, regional, and national conferences.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree is preferred, or an equivalent combination of education and experience.

• Over 5 years of commercial experience in Specialty Pharmacy and/or biotech/pharma is preferred.

• Bilingual in Spanish and English.

• Relevant experience in pharmaceutical patient access services.

• Required experience in oncology, rare diseases, or specialty product markets.

• Strongly preferred experience with new product launches.

• Proven ability to thrive in a fast-paced, high-growth environment.

• Creative thinker; self-motivated; capable of developing a plan, securing alignment, and executing it.

• Highly collaborative, adaptable, and able to work across various functions.

• Exceptional written and verbal communication skills.

• Capacity to build and sustain strong relationships with customers and partners.

• Willingness to travel overnight as necessary.

• Exhibit the highest standards of compliance and integrity.

🏝️ Benefits

• Commitment to equal employment opportunity.

• Overnight travel to meetings, conferences, and medical offices as required.