Renewals Manager

This is a fully remote position, open to applicants in Canada, +3 more countries.

📋 Description

• Supervise and guide direct reports to ensure the achievement of departmental objectives.

• Improve renewal and sales processes while fostering an environment that promotes mutual value.

• Collaborate with Marketing, Finance, Product, and Customer Success to synchronize sales initiatives with overarching business goals.

• Provide guidance to customers and internal sales teams regarding support requirements and competitive renewal pricing.

• Implement best practices from the playbook to manage renewal contracts effectively, ensuring they are executed at full value and within deadlines.

• Work alongside Finance and Sales to address order, pricing, and contract inconsistencies.

• Oversee the optimization of Salesforce CRM, ensuring data integrity, proper document storage, and effective opportunity management.

• Keep reporting systems updated for precise renewal forecasts and valuable business insights.

• Evaluate sales trends and conversion rates to pinpoint commercial opportunities and enhance sales effectiveness.

⛳️ Requirements

• Extensive experience in Sales Operations, Renewals, or a customer-focused environment.

• Bachelor's degree in Business or a related field.

• In-depth knowledge of Salesforce Sales Cloud, including Flow, Reports, and Dashboards.

• Outstanding communication and persuasion abilities while upholding integrity.

• Strong sense of urgency, independence, and accountability for complex tasks.

• Analytical mindset with keen attention to detail and precision.

• Excellent verbal, written, and presentation capabilities.

• Proficient in engaging effectively at all levels within the organization.

• Proactive and results-oriented.

• Skilled in fostering effective cross-functional relationships.

• Ability to excel in a dynamic, fast-paced environment.

• Leadership qualities and a commitment to continuous improvement.

• Proficient in written and spoken English.

• Experience in the telecommunications industry is considered an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to promote work-life balance.

• Engaging and collaborative work environment.