Renewals Manager

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Take charge of the complete renewal cycle for high-volume non-managed and Scaled accounts throughout EMEA and APAC.

• Implement digital-first renewal strategies through emails, reminders, and phone calls.

• Negotiate standard renewals in accordance with established pricing and packaging guidelines.

• Collaborate with Finance to address overdue invoices, failed payments, and billing issues.

• Track account health, usage, and payment indicators in Planhat, Salesforce, and billing systems.

• Identify opportunities for expansion and escalate strategic or complex renewal cases.

• Keep precise records of renewals, forecasts, and dashboards.

• Work collaboratively across functions to enhance renewal processes, collection efforts, and retention results.

⛳️ Requirements

• A minimum of 2 years of experience in B2B SaaS renewals, account management, inside sales, collections, or customer success.

• Proven track record of achieving renewal, retention, or collection targets with measurable outcomes.

• Capability to manage numerous renewal dates, quotes, and invoices at the same time.

• Exceptional attention to detail in contracts, order forms, pricing, and billing records.

• Confidence in navigating customer discussions regarding pricing, overdue payments, and cancellations.

• Excellent written communication skills that are clear and concise.

• Proficient in CRM systems, customer data management, and spreadsheet tools such as Salesforce and Planhat.

• Familiarity with SaaS contract terms, including auto-renewals, notice periods, and payment conditions.

• Flexibility to assist customers across EMEA and APAC time zones.

🏝️ Benefits

• Remote work as the standard option in the United Kingdom.

• Remote work available as the standard option in the United States (in specified states), Singapore, and Canada.

• Flexible seating arrangements for employees to collaborate in-person in New York and other locations.

• Opportunities for personal growth and development.

• Reasonable accommodations provided for applicants with disabilities.

• Equal employment opportunity and protections against discrimination.