Renewals Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of the complete renewal process for a portfolio of growth accounts, starting from initial outreach to the signed agreement.

• Oversee revenue retention and expansion, including price adjustments and account growth with products like Sidekick.

• Facilitate commercial negotiations by applying established best practices.

• Recognize renewal risks and collaborate with Sales, Customer Success, Finance, and Revenue Operations.

• Record renewal activities in Slack and Salesforce for effective forecasting and reporting.

• Engage with customers professionally and empathetically via phone and email.

• Ensure high levels of customer satisfaction throughout the renewal process.

⛳️ Requirements

• A minimum of 2 years in a client-facing, revenue-driven position (Customer Success or Account Management), preferably within the B2B SaaS sector.

• Must be based in Colombia and work remotely from there.

• Proficient in English (C1+ level).

• Proven ability to manage a significant volume of renewals while maintaining precision and customer empathy.

• Experience in managing and negotiating contracts.

• Capability to handle multiple renewal cycles at the same time.

• Outstanding verbal and written communication skills.

• Strong ability to work in teams and collaborate cross-functionally.

• Familiar with Salesforce or a similar CRM system.

• Comfortable collaborating with teams in the US and serving US-based customers across different time zones.

🏝️ Benefits

• Competitive salaries

• Stock options

• Comprehensive benefits

• Generous paid time off

• Parental leave

• Home office stipends

• Fully remote work environment

• Opportunities for in-person team gatherings

• Professional growth opportunities

• Inclusive workplace

• Daily use of AI tools