Renewals Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Take ownership of and execute win/win negotiation tactics for a significant volume of renewals.

• Enhance the value of contracts while safeguarding and strengthening customer trust.

• Drive account growth by identifying additional opportunities during contract renewals.

• Maintain and regularly update a rolling forecast for the territory.

• Communicate renewal risks to internal teams and devise resolution strategies.

• Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management teams.

• Analyze data and assess identifiable factors across a variety of challenges.

• Adhere to best practices in Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes, and Forecasting.

• Meet financial and strategic goals pertaining to revenue, bookings, and billings.

• Assess the portfolio to allocate time effectively for advantageous outcomes.

• Utilize customer data and behaviors to evaluate renewal health.

• Act as an individual contributor reporting directly to the Manager of Renewal Specialists.

⛳️ Requirements

• Must be eligible to work in Egypt.

• A minimum of 2 years of experience in Renewal Management, Account Management, or Customer Success.

• Bachelor's degree is required.

• Proficient in both written and spoken English and French.

• Preferred: Over 2 years of experience in Renewal Management, Account Management, or Customer Success within SaaS environments.

• Strong negotiation abilities with a track record of completing contracts on time.

• Capability to demonstrate a strategic approach that facilitates persuasive value discussions with customers at the executive level.

• Experience in a quota-carrying sales role with proven success.

• Strong skills in process management, financial understanding, and contractual engineering.

• Ability to respond and adjust to potential rapid shifts in priorities.

• High level of urgency, organizational, and prioritization skills.

• Competence in managing the renewal cycle, coordinating necessary resources.

🏝️ Benefits

• Fixed-term contract lasting 8 months.

• Opportunity to work remotely from a designated remote location for most of the time.

• Reasonable accommodations available for qualified individuals with disabilities.

• Religious accommodations provided during the application process.

• Equal opportunity for success and the ability to be heard.