Renewals Account Manager – RAM Ops

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of complete renewal management for a specified ARR portfolio.

• Foster proactive engagement for renewals through established tiered cadences.

• Oversee portfolio-level GRR, renewal rates, and the accuracy of forecasts.

• Recognize renewal risks and develop mitigation strategies in collaboration with Sales and CSM.

• Serve as the main renewal contact for both customers and sales teams.

• Frame renewals as strategic conversations throughout the customer lifecycle.

• Assist in lifecycle reviews and QBRs for both strategic and at-risk accounts.

• Work closely with Sales, Customer Success, Channel Management, Renewals O2C, and Finance.

• Spot expansion opportunities and facilitate transitions to Sales or Channel Managers.

• Enhance SFDC data quality and ensure the accuracy of renewals data.

• Aggregate renewals data into a unified pipeline view.

• Create and uphold RAM dashboards that track GRR, churn, renewal pipeline, forecast accuracy, and tier coverage.

• Collaborate with RevOps and Finance on ARR forecasts and insights into the portfolio.

• Act as the RAM data steward for fields, definitions, reports, and standards of data quality.

• Aid in the Quote-to-Cash transition utilizing ERP and SFDC/CPQ process knowledge.

• Propel data quality initiatives to achieve targets exceeding 95% accuracy.

• Assist the Director, RAM with operational coordination, team alignment, and stakeholder communication.

• Serve as a delegate for the Director during periods of absence.

• Support the onboarding process for new RAM team members.

• Maintain precise renewal pipelines and forecasts within SFDC.

• Ensure that contracts, pricing logic, and renewal documentation are consistently recorded.

• Provide a single source of truth for renewals and ARR reporting.

• Utilize GenAI tools to enhance productivity, insights, and communications with customers.

• Identify opportunities to optimize processes and refine the renewals playbook.

⛳️ Requirements

• Proficient in managing complex, recurring revenue portfolios within a B2B software or SaaS setting.

• Skilled in navigating and optimizing ERP and SFDC/CPQ systems to ensure high data integrity.

• Familiar with the Quote-to-Cash (Q2C) lifecycle and its effects on ARR forecasting.

• Expertise in converting complex data into actionable insights for various business stakeholders.

• Keen interest in utilizing emerging technologies, including GenAI, to boost operational productivity.

• A formal education with a Bachelor’s or Master’s degree in a relevant field is advantageous.

• Professional experience and accomplishments can be considered in place of optional formal education.

🏝️ Benefits

• Permanent employment.

• Flexible remote work arrangements.

• Healthy work-life balance.

• Performance-based rewards.

• Wellbeing programs available for employees and their families.

• Continuous development and opportunities for career growth.

• Possibilities for movement across teams and functions.

• Support from leadership and trusted mentors.

• Inclusive work environment.

• Equal opportunity and affirmative action employment.