Renewals Account Manager

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Proactively engage with customers to uncover opportunities, comprehend their needs, and provide responsive, solution-focused support.

• Utilize extensive product knowledge to showcase value-added solutions that align with customer requirements and promote renewal sales and initiatives.

• Implement established renewal and retention strategies, playing a role in broader comprehensive sales plans.

• Build and sustain knowledge of current products, offerings, and market trends to enhance sales effectiveness.

• Deliver regular and consistent updates along with insights on renewal opportunities, providing accurate forecasts to leadership.

• Effectively leverage sales tools and systems to manage pipelines and achieve successful outcomes.

• Oversee account renewals within the Life Sciences and Healthcare sectors.

⛳️ Requirements

• A Bachelor's degree or equivalent professional experience.

• Over 5 years of experience in sales, managing a substantial SMB book of business, focusing on retention and expansion efforts or customer service.

• Experience collaborating with small to mid-sized pharmaceutical and biotech firms.

• At least 3 years of experience using Excel.

• Familiarity with Salesforce or proficiency in similar CRM platforms.

• Experience as a Renewals Account Manager.

• Strong consultative selling and strategic account management skills.

• Previous experience in customer-facing roles within Life Sciences or Healthcare.

• Must reside within the continental United States.

• Capability to work primarily during core business hours in your time zone, with flexibility to adjust to various global time zones as necessary.

🏝️ Benefits

• Eligibility for incentive or bonus earnings.

• Medical insurance coverage.

• Dental insurance coverage.

• Prescription drug coverage.

• Life insurance coverage.

• 401(k) plan with matching contributions.

• Long-term disability coverage.

• Vacation time.

• Sick leave.

• Time off for volunteering.

• Discount programs.

• Competitive salary package.