Renewal Specialist, Services Sales – APAC

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership and oversee a specified renewal portfolio across international customer accounts, acting as the main contact for all renewal-related activities.

• Implement customer segmentation strategies to prioritize interactions and tailor outreach efforts, following a structured renewal calendar.

• Perform pre-renewal assessments of usage and health in collaboration with Customer Success.

• Present renewal proposals and negotiate commercial terms within designated guidelines.

• Discover opportunities for early renewals, multi-year agreements, and upselling.

• Mitigate churn risks through proactive outreach and escalation, while addressing customer concerns and objections.

• Analyze churn trends and collaborate with leadership to develop mitigation strategies.

• Work alongside Legal and Finance for contract execution, ensuring data accuracy and documentation are audit-ready.

• Oversee the post-renewal transition to ensure seamless service delivery and positive customer experience.

• Project renewals, engage in forecast discussions, and aid in revenue planning and retention objectives.

• Maintain accurate CRM records.

• Monitor and report on retention rates, churn rates, and renewal cycle durations.

• Assist with pricing transitions, changes to commercial policies, and updates to packaging.

• Collaborate with Revenue Operations on process enhancements, automation, renewal playbooks, and best practices.

• Provide product and service feedback to appropriate teams.

• Assist in onboarding new team members by sharing knowledge of processes.

⛳️ Requirements

• 1–2+ years of experience in renewals, customer success, account management, or service sales.

• Proven success in managing renewals at scale within a SaaS or fintech setting.

• Strong business acumen, capable of leading customer discussions regarding value, usage, and pricing.

• Experience in managing churn risk and executing save or win-back strategies.

• Knowledge of recurring revenue metrics (ARR, MRR, churn, NRR) and related reporting frameworks.

• Proficient in Salesforce, CPQ tools, DocuSign, and other contract management systems.

• Excellent written and verbal communication skills with a customer-centric approach.

• Strong organizational skills, time management, and attention to detail, with a focus on meeting deadlines.

• A collaborative mindset when working across functions and different time zones.

• Bachelor’s degree or equivalent experience is preferred.

🏝️ Benefits

• Fully remote, global team.

• High-trust flexibility and autonomy.

• Opportunities for professional development and control over career progression.

• Equal Opportunity Employer dedicated to fostering a diverse, equitable, and inclusive workplace.

• Fixed-Term or Permanent Contract based on country of residence for non-US jurisdictions.

• Statutory entitlements according to country of residence for non-US jurisdictions.