Renewal Operations Specialist – EMEA/APJ

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the implementation of the renewal operations strategy, which includes forecasting inputs, maintaining pipeline hygiene, and enhancing processes.

• Carry out and uphold workflows that ensure timely, precise, and effective renewals across various customer segments.

• Identify areas of process inefficiency or delays that require improvement.

• Provide support to Revenue Operations and Finance by delivering data and analysis for decisions related to renewal quotas, territory assignments, and incentive structures.

• Aid in the automation and enhancement of systems within Salesforce and other go-to-market tools.

• Develop and manage renewal workflows, reports, alerts, dashboards, and analytical insights.

• Monitor renewal performance, churn patterns, and accuracy of forecasts.

• Present insights for review by leadership.

• Work collaboratively with Customer Success, Sales, Product, Renewals Representatives, Revenue Operations, and Finance on renewal policies, pricing strategies, and customer communications.

• Collaborate with team members in renewal operations and contribute to ongoing improvements.

⛳️ Requirements

• 3–5 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, particularly with a focus on renewals.

• Experience in supporting or establishing renewal processes within a SaaS or recurring revenue business model.

• Proficiency in Salesforce CRM and associated RevOps tools (e.g., CPQ, Gainsight, Clari, etc.).

• Strong analytical capabilities with the skill to convert data into actionable insights.

• Excellent communication and stakeholder management abilities.

• Proven experience in cross-functional collaboration within a matrixed organization.

• Preference for candidates with experience in a fast-paced B2B SaaS environment.

• Familiarity with renewal ownership structures involving Account Executives, Customer Success Managers, and dedicated renewal representatives is preferred.

• Willingness to work EMEA time shifts while based in India.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits.

• Flexible work arrangements.