Renewal Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Create, develop, and execute effective and efficient renewal procedures and playbooks tailored to Pentera's innovative strategies.

• Manage a substantial volume of renewals, overseeing multiple accounts and priorities to achieve quarterly and annual objectives.

• Conduct renewal negotiations with both channel partners and end users.

• Examine renewal data to uncover trends, risks, and potential areas for enhancement.

• Deliver regular reports on renewal metrics, performance, and forecasts to senior management.

• Collaborate closely with sales, customer success, finance, and product teams to ensure alignment and coordination on renewal initiatives.

• Ensure customer satisfaction and retention by effectively managing and facilitating the renewal process for existing clients.

⛳️ Requirements

• Over 5 years of experience in renewals management, customer success, or account management roles within the cybersecurity sector.

• Strong skills in negotiation and contract management.

• Exceptional communication and relationship-building skills, especially with C-level executives.

• An analytical mindset capable of evaluating data, identifying trends, and making data-driven decisions.

• Familiarity with CRM and renewals management tools commonly used in the industry, such as Salesforce.

• Demonstrated experience in working collaboratively across various departments, including sales, customer success, and finance.

• Proactive problem-solving capabilities.

• Ability to handle multiple tasks simultaneously.

• Willingness to travel as necessary.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional growth and development.

• Flexible work arrangements and a supportive company culture.