EAP Care Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer telephonic and/or live chat assistance to members utilizing the Employee Assistance Program.

• Perform brief clinical evaluations, needs assessments, and screenings while overseeing an inbound EAP phone/chat queue.

• Provide brief, solution-oriented supportive interventions and psychoeducation.

• Conduct risk evaluations for suicidal ideation, harm to others, substance use, abuse, or violence issues.

• Deliver crisis intervention and stabilization, which includes safety planning and connecting to urgent or emergency resources.

• Clarify EAP clinical and work/life benefits and provide tailored recommendations.

• Link members with EAP services, health insurance, or community resources and follow up as clinically appropriate.

• Offer consultation and assistance to HR and managers regarding employee performance issues and crisis support.

• Aid in Critical Incident Response following workplace disruptive occurrences.

• Provide telephonic support and facilitate onsite or virtual counseling at workplaces.

• Accurately and promptly document interactions and activities in the electronic case management system.

• Uphold ethical standards, clinical best practices, confidentiality obligations, HIPAA, and relevant regulations.

• Engage in individual supervision, team meetings, and case consultations.

• Collaborate with colleagues to ensure exemplary member care.

• Maintain consistent attendance and availability for scheduled shifts and caseload duties.

• Complete necessary trainings and uphold proficiency in EAP protocols and procedures.

• Participate in the EAP on-call rotation for after-hours coverage.

⛳️ Requirements

• Master’s degree in Social Work, Counseling, Psychology, or a related field within behavioral health or human services.

• Two (2) years of clinical experience, ideally in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling environments.

• Active professional licensure in good standing, such as LCSW, LMSW, LPC, LMFT, LSW, or an equivalent state credential.

• Capability to work effectively in a fast-paced, queue-based setting.

• Proficiency in utilizing multiple digital platforms and electronic case management systems.

• Strong cultural competence and ability to work efficiently with diverse populations in workplace settings.

• Excellent organizational abilities.

• Aptitude for completing timely and accurate clinical documentation.

• Availability to work Monday–Friday, 11:30am–8pm EST.

• Willingness to participate in the EAP on-call rotation, typically around two weeks per calendar year.

• Home office setup with suitable lighting, computer, and phone access.

• Workspace should be free from distractions during working hours.

🏝️ Benefits

• Comprehensive training to excel in the role.

• Supportive supervisors and team members.

• Opportunities for professional advancement.

• Potential for internal promotions.

• Involvement in individual supervision, team meetings, and case consultations.

• Essential training and competency development in EAP protocols and procedures.