Manager, Solution Delivery

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Lead and cultivate a multidisciplinary Solution Delivery team encompassing configuration, data, QA, and technical architecture.

• Align resources and skill sets to customer implementations effectively.

• Utilize work-planning, utilization, and delivery data to forecast capacity needs and inform staffing decisions.

• Oversee the financial and operational health of the portfolio, which includes weekly revenue forecasting, utilization, gross margin, and work-planner accuracy.

• Proactively identify risks and take necessary actions to ensure delivery remains on schedule.

• Set technical and solution quality standards, implement reviews, and establish readiness controls.

• Mentor technical team members and assess solution decisions within the Salesforce ecosystem and cloud delivery architectures.

• Collaborate with Project Managers on change control, delivery risks, and customer interactions.

• Advance the global delivery model across AMER, EMEA, and APAC regions.

• Define regional handoffs, ownership, and follow-the-sun operating protocols.

• Discover and implement opportunities for generative AI and automation within configuration and testing workflows.

• Within 90 days, evaluate team skills, capacity, utilization, development needs, and immediate areas for improvement.

• Within 180 days, manage the pod based on validated operational and financial data, establish delivery standards, implement technical quality controls, and enhance cross-regional handoffs and AI-assisted workflows.

• Within 365 days, meet or surpass utilization and gross margin objectives, maintain forecast accuracy, embed delivery standards, reinforce global delivery, and exhibit quantifiable improvements in efficiency and quality.

⛳️ Requirements

• Extensive experience in leading multidisciplinary technical teams in areas such as configuration, data, QA, architecture, or SaaS implementation.

• Proven experience managing teams responsible for intricate, multi-region SaaS implementations.

• Capability to balance capacity, utilization, quality, and delivery speed.

• Experience utilizing skills and capacity data for informed staffing decisions.

• Background in leading teams comprised of onshore, offshore, remote, and/or partner resources.

• Experience in scaling or transforming a global delivery organization or offshore team into a centralized, repeatable delivery model with measurable efficiency or ROI improvements.

• Strong understanding of the Salesforce ecosystem, cloud delivery architectures, and relational database principles.

• Knowledge of technical quality controls and architectural integrity.

• Familiarity with generative AI productivity tools and operational, quality, and compliance standards.

• Experience implementing technical gatekeeping practices like peer reviews, migration checks, or readiness reviews.

• Proven ability to integrate AI or automation into configuration, testing, or delivery workflows with demonstrable improvements.

• Experience utilizing system-validated operational data to oversee performance, capacity, utilization, and overall delivery health.

• Capability to identify capacity, staffing, financial, or execution risks through delivery data analysis.

• Track record of establishing and enforcing delivery standards, processes, and operational controls.

• Ability to define and monitor key performance indicators (KPIs).

• Experience in building or implementing analytics that link capacity planning with pipeline or forthcoming implementation demands.

• Experience managing delivery operations across AMER, EMEA, and APAC.

• Proven experience in establishing cross-time-zone coverage models, handoff protocols, or regional ownership practices.

• Ability to harmonize global standardization with regional delivery requirements.

• Experience in building or automating a follow-the-sun delivery model.

🏝️ Benefits

• No benefits or compensation extras are specified in the posting.