Relationship Manager – Cash Automation

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main point of contact for designated accounts

• Foster robust customer relationships through proactive communication, regular performance assessments, and prompt resolution of issues

• Oversee daily service operations, including missed pickups, discrepancies in change orders, smart safe activities, and other service-related issues

• Investigate and address complex customer inquiries

• Collaborate with branch operations, internal support teams, financial institutions, and third-party partners

• Prepare and evaluate customer performance reports

• Recognize service trends and ensure compliance with SLAs

• Communicate potential areas for improvement

• Identify recurring operational difficulties

• Contribute to efforts aimed at enhancing efficiency, reporting precision, and the overall customer experience

⛳️ Requirements

• Authorized to work in the United States

• Excellent communication, organizational, and problem-solving abilities

• Capability to manage several customer accounts, conflicting priorities, and time-sensitive escalations

• Experience in customer relationship management, account management, or operational support

• Proficient in Microsoft Excel and reporting tools, with the ability to analyze data and convey insights

• Proactive, customer-oriented attitude with the ability to collaborate effectively across various departments

🏝️ Benefits

• Equal opportunity employer

• Drug-free workplace