Relationship Manager

This is a fully remote position, open to applicants in Oregon, +2 more states.

📋 Description

• Drive strategic management for new clients by developing sales strategies and providing payment and technology solutions in intricate environments.

• Take ownership of the strategy and performance for a designated portfolio of government accounts, encompassing account planning, client engagement, contract execution, retention, renewals, revenue enhancement, profitability, and customer satisfaction.

• Act as the primary relationship manager for assigned clients and new prospects, fostering senior-level relationships and coordinating internal resources to address invoicing, service, operational, and other complex client requirements.

• Identify and promote expansion opportunities through consultative discovery, solution positioning, collaboration with product and sales experts, proposal development, negotiation, and contracting.

• Spearhead pursuit efforts for new state and local government accounts within the designated region, including prospecting, qualification, needs assessment, presentations, RFP responses, negotiations, and closure.

• Ensure accurate tracking of account, pipeline, activity, and revenue data in the customer relationship management system.

• Continuously assess and refine account plans, priorities, and forecasts.

• Achieve and surpass role-specific goals for quota attainment and revenue generation.

⛳️ Requirements

• Over 5 years of experience in complex solution sales, relationship management, or client-facing business development, including accountability for account strategies and plans.

• More than 3 years of experience managing relationships with senior leaders or executive-level client stakeholders.

• Proven experience managing an account portfolio that includes contract renewals, client retention, revenue growth, and the identification of expansion opportunities.

• Proficient in utilizing customer relationship management tools to document client interactions, manage pipeline, forecast revenue, and monitor performance against sales targets.

• A Bachelor’s degree or an equivalent combination of education, work, and/or military experience.

• Relevant experience in government or public sector account management or sales.

• Background in the payments industry or experience selling financial or technology solutions.

• Familiarity with working in a large, matrixed organization.

• Knowledge of Fiserv systems, products, or operating environments.

• Willingness to travel frequently, up to 50%.

• Must currently hold valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

🏝️ Benefits

• Fuel Your Life program to enhance your physical, financial, social, and emotional well-being.

• Paid holidays and generous time-off policies.

• Complimentary mental health support through Employee Assistance Programs.

• Living Proof program to acknowledge your peers’ exceptional efforts with points that can be redeemed for rewards.

• Eight Employee Resource Groups to promote a collaborative culture and expand your network.

• Exceptional professional growth opportunities with training, development, and internal mobility options.

• Medical, dental, vision, life, and disability insurance plans available from day one.

• Retirement planning and discounted shares through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.