Relationship Manager

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Oversee a portfolio of Minority Depository Institution clients using a strategic and consultative approach.

• Act as the main point of contact for assigned clients, fostering executive and senior-level relationships.

• Drive contract renewals and negotiations to ensure client retention and achieve profitable business results.

• Discover revenue growth opportunities by aligning client needs and priorities with Fiserv solutions across various business sectors.

• Collaborate with sales support, marketing, service, and account management teams to meet client needs and facilitate operations.

• Gain insight into clients’ strategies, financial outcomes, and business objectives, recommending solutions that promote growth and profitability.

• Track client satisfaction, retention risks, and portfolio performance in relation to revenue, profit, and customer-experience objectives.

• Stay informed about banking, payments, and financial services trends to enhance consultative discussions and solution positioning.

• Partner with the Account Manager to promptly address client issues and maintain confidence in the relationship.

• Willingness to travel frequently (50%+).

⛳️ Requirements

• Minimum of 3 years of experience in managing and expanding client relationships, including the development of cross-functional strategies that drive revenue growth and retention.

• Background in banking, payments, or financial services environments, with experience working with client portfolios and executive stakeholders.

• Proven experience in leading consultative sales, contract renewals, and negotiations, consistently achieving business closure and measurable results.

• Proficient in using Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to facilitate client communication, reporting, and business planning.

• Bachelor's degree or higher in business, finance, marketing, or a related field, or an equivalent combination of education, relevant experience, and/or military service.

• Familiarity with Salesforce or a comparable electronic customer relationship management platform.

• Master’s degree in business administration, finance, or a related field, or an equivalent combination of education, relevant experience, and/or military service.

• Bilingual communication skills that enhance relationship management across diverse client communities.

• Frequent travel required (50%+).

• Must currently hold valid and unrestricted U.S. work authorization; candidates seeking sponsorship now or in the future will not be considered.

🏝️ Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time-off policies.

• Complimentary mental health support through Employee Assistance Programs.

• Living Proof program to acknowledge your peers’ extra efforts with points redeemable for rewards.

• Eight Employee Resource Groups designed to promote a collaborative culture and broaden your network.

• Exceptional professional growth opportunities through training, development, and internal mobility.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k matching and discounted shares via the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

• Commission eligibility in accordance with the applicable Fiserv Sales Compensation Plan for commission-eligible employees.