Relationship Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee Fiserv's business relationships with a diverse portfolio of clients from a strategic and consultative standpoint.

• Act as the main point of contact for clients' executive and senior-level leaders.

• Develop and enhance relationships with senior decision-makers and influencers.

• Foster customer loyalty and drive revenue growth.

• Utilize Fiserv solutions to optimize clients' growth and profitability.

• Serve as the principal source of information and point of contact for clients, sales support, marketing, and management regarding ongoing operations.

• Lead partnership retention efforts through contract negotiations and renewals.

• Build relationships across various client levels and teams to identify and implement revenue-enhancing solutions.

• Keep abreast of industry trends and product knowledge while promoting a positive image of the company.

• Achieve or surpass corporate revenue, profit, and customer satisfaction targets.

• Collaborate with the Account Manager to promptly resolve issues.

• Work closely with clients to comprehend their strategy, financial metrics, and overall performance while addressing their needs.

⛳️ Requirements

• A minimum of five years of experience in managing and nurturing relationships, as well as implementing cross-functional strategies to drive revenue growth with large clients.

• At least five years of experience in the banking or financial services sector.

• Experience in sales and negotiation techniques, including consultative selling skills, with a proven track record of closing deals and delivering results promptly.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

• A Bachelor's degree or a combination of relevant work experience, education, and military service.

• Familiarity with Salesforce or similar eCRM tools.

• MBA preferred.

• Bilingual capabilities are a plus.

• Must be able to work in Arizona; this position is not eligible for remote work from the listed excluded states.

🏝️ Benefits

• Up to 60% domestic travel.