Reimbursement Specialist, Rare Diseases

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee designated projects and/or cases.

• Follow established company procedures.

• Implement call center initiatives that provide telephone support to patients, healthcare providers, and funding organizations.

• Assist with funding and access challenges, covering private, public, and special access programs.

• Aid in compliance initiatives.

• Manage and comply with case-management protocols, which include clinical monitoring, data gathering, ongoing patient follow-up, compliance tracking, monitoring of therapy interruptions/discontinuations, reporting adverse events, and coordinating with primary healthcare providers.

• Execute market research initiatives related to pharmaceuticals and biotechnology with physicians, patients, pharmacists, and other allied health professionals.

• Engage in substantial outbound calling as part of patient programs.

• Record all activities in program-specific databases.

• Participate in continuous refresher training and specialized training for products or programs.

• Provide insights on protocols, databases, processes, and inter-departmental relationships.

• Relay case management information to the manager, pod, and program-trained colleagues during periods of absence.

• Collaborate with managers in training new caseworkers, which includes shadowing and monitoring calls.

• Report all adverse events to designated units/departments.

• Perform additional duties and tasks as necessary.

⛳️ Requirements

• Comprehensive training in business administration, accounting, sales, marketing, computer sciences, or similar fields, typically acquired through the completion of a two-year associate's degree program or an equivalent combination of experience and education.

• At least one (1) year of experience in customer service.

• Bilingual proficiency in French and English is an advantage.

• Capacity to handle multiple tasks simultaneously.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Experience in the medical and pharmaceutical sectors is a plus.

• Proficient in Word, Excel, and Outlook.

• Advanced understanding of the pharmaceutical distribution industry.

• Familiarity with automated warehouse operating systems.

• Strong business and financial insight.

• Strong analytical and mathematical capabilities.

• Effective oral and written communication skills.

• Strong interpersonal and leadership abilities.

• Excellent organizational capabilities.

• Ability to consistently meet deadlines.

• Exceptional problem-solving skills; proficient at resolving issues efficiently and effectively.

• Outstanding presentation skills.

• Knowledge of Microsoft Word, Excel, PowerPoint, and other Office applications.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption support.

• Infertility treatment coverage.

• Family building assistance.

• Behavioral health resources.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer initiatives.

• Reasonable accommodations provided during the employment process.