Registered Nurse / Respiratory Therapist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver inbound or outbound non-promotional education and support regarding disease states to designated customers.

• Offer therapy-related education and assistance.

• Gather, verify, and input demographic information into the designated CRM for program enrollment and documentation purposes.

• Uphold exceptional quality and outstanding customer service while adhering to program call guides, talking points, and FAQs.

• Utilize only the approved materials supplied by Inizio or the client.

• Complete necessary training, courses, and competency evaluations within specified deadlines.

• Manage administrative tasks, including updating computer records, handling emails, and reporting time.

• Participate in local and national program meetings and/or conferences as required and feasible.

• Comply with company and client policies, procedures, and training obligations.

• Protect patient privacy and confidentiality in accordance with HIPAA, including adherence to call monitoring protocols.

• Return and maintain company equipment and materials according to organizational guidelines.

• Undertake other reasonable duties as assigned.

⛳️ Requirements

• Valid U.S. healthcare professional license (RN, RT).

• Associate degree/Bachelor’s/BSN or equivalent relevant work experience.

• Preferred minimum of 2 years of experience in respiratory disease state or a related field.

• Familiarity with call center telephone technology is preferred.

• Strong and professional communication skills.

• Excellent interpersonal abilities, pleasant phone demeanor, and articulate voice.

• Proven organizational skills with the capability to handle multiple tasks.

• Ability to multitask while ensuring high attention to detail and accuracy.

• Commitment to process excellence and proactive problem-solving.

• Proficient in Microsoft Office, client-specific applications, and database systems.

• Capability to participate in frequent meetings and calls without interruptions or disconnections.

• Ability to maintain patient privacy and confidentiality in a remote environment in line with HIPAA regulations.

• Willingness to attend and successfully complete required training, courses, and competency evaluations.

• Ability to comply with company and client policies, procedures, and training requirements.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Accrued paid time off.

• 401(k) plan with company matching.

• Disability and life insurance.

• Paid maternity and paternity leave.

• Company-paid holidays.

• Recognition programs, contests, and awards.

• Opportunities for learning, leadership development, and career advancement.

• Collaborative workplace culture.

• Reasonable accommodations as required by applicable law.