Regional Vendor Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of daily performance for a designated region.

• Provide exceptional customer service to clients, contractors, and property owners.

• Oversee contractor performance and carry out regular coaching to ensure compliance with Service Level Agreements.

• Collaborate with contractors and internal partners to ensure adequate regional staffing and coverage.

• Conduct regular check-ins with contractors to review ongoing claims and tackle any challenges.

• Guarantee that assignments are managed efficiently and uniformly.

• Organize and facilitate in-person regional meetings with contractors and key stakeholders.

• Travel approximately 40%-50% across the Dallas/Fort Worth region to meet with homeowners and contractors.

• Address and resolve issues and disputes between property owners, clients, and contractors.

• Participate in regional industry events and conferences to enhance brand visibility and assist in contractor recruitment.

• Collaborate with internal teams to ensure seamless operations.

⛳️ Requirements

• BA/BS degree or equivalent professional experience.

• A minimum of 3 years of experience in contractor or vendor management, construction, reconstruction, property claims, or insurance.

• A valid driver’s license is required.

• Willingness to travel 40%-50% within the assigned region, including potential overnight stays.

• Previous experience with roofing, windows, siding, and/or water mitigation; adjusting or contracting experience is preferred.

• Thorough understanding of residential or commercial construction practices.

• Strong problem-solving and conflict-resolution capabilities with a customer-centric approach.

• Proficient in Microsoft Office; experience with claims and estimating systems is advantageous.

• Excellent communication, organizational, and time-management skills.

• Ability to work independently in a remote setting while remaining accountable and responsive.

• High ethical standards with a commitment to integrity and confidentiality.

• Capability to manage multiple priorities and stakeholders simultaneously.

• Consistent and reliable attendance is essential.

• Proficient with Microsoft tools, laptops, tablets, and applications.

• Access to reliable high-speed home broadband internet with a minimum of 10 Mbps download and 1 Mbps upload speeds.

• Ability to connect to home internet via an ethernet cable when working remotely.

🏝️ Benefits

• Remote work opportunity from a home office within the designated region.

• Accuserve’s Human Centric Value Proposition.

• A community-focused culture rooted in compassion.

• Opportunity to participate in regional industry events and conferences.