Regional Support Manager

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Drive the success of customers and promote the technical adoption of Axon products and solutions tailored for public safety and related sectors within the region.

• Establish yourself as the primary technical authority within the Axon ecosystem, maintaining an in-depth understanding of both current and future product implementations.

• Act as the technical intermediary between Axon, clients, and key delivery partners.

• Ensure thorough follow-up on all customer inquiries.

• Collaborate with the sales team to assist current customers effectively.

• Oversee ticket management and RMAs with internal teams throughout the issue resolution and adoption process.

• Organize and schedule regular communication with existing customers.

• Prioritize customer loyalty.

• Proactively recommend creative solutions to enhance customer success with Axon products.

• Facilitate the integration of Axon products with the existing platforms of customers.

• Conduct installation and commissioning activities.

• Be prepared to travel nationally and internationally up to approximately 40% of the time.

⛳️ Requirements

• Proficient in both Dutch and English, with excellent written and verbal communication skills.

• Focused on strategically managing customer success and adoption.

• Driven by a mission-oriented mindset, highly motivated, and committed to executing tasks effectively.

• Strong technical background, including a working knowledge of enterprise networking concepts such as TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and troubleshooting connectivity issues.

• Familiarity with SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.

• Understanding of Windows environments, Active Directory / Entra ID, and concepts related to enterprise endpoint management.

• Knowledge of integration patterns, system interoperability, and enterprise application ecosystems.

• Proficient in technical troubleshooting across software, networking, configuration, and infrastructure domains.

• Eligibility to reside legally in the territory and travel to other countries as necessary, potentially securing personal work and travel visas.

• Ability to collaborate with all levels of the organization and foster strong partnerships.

• Competence in MS Office, CRM systems, and collaboration tools such as Salesforce and Trello.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• A dynamic work environment with a focus on innovation.

• Flexible working arrangements to support work-life balance.