Regional Service Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Oversee a technical service team that delivers professional and technical support for Clinical Lab/Transfusion Medicine product sales.

• Engage directly with customers to assess their satisfaction with field performance and enhance customer relationships.

• Organize and relay field-related issues to customers and the relevant QuidelOrtho divisions.

• Ensure that customer feedback is addressed and communicated effectively.

• Collaborate with local Sales management to align Ortho Care functions with Regional Sales objectives.

• Evaluate and communicate local activities that support regional sales targets, customer retention and growth, and teamwork between Sales and Ortho Care.

• Manage a team of approximately 10+ Field Engineers and Senior Field Engineers.

• Provide performance evaluations and ensure adherence to company and safety policies.

• Recruit, train, and mentor new hires in the region.

• Coordinate service, maintenance, modifications, implementations, and equipment training.

• Work alongside Area Sales Directors to maintain and expand business and create strategies to achieve or surpass targets.

• Plan and implement regional activities that align with divisional and company objectives.

• Collaborate with Learning & Development to enhance productivity, develop talent, and support organizational talent sharing.

• Fulfill other job-related responsibilities as assigned.

• Maintain availability to customers and work groups outside of regular business hours.

⛳️ Requirements

• BA/BS Degree in Business Management, Science, or Engineering, or equivalent 10 years of field service experience.

• Over 10 years of direct experience in a field environment, supporting hardware, software, and/or applications at client locations.

• Demonstrated success in organizational development and field service management.

• Exceptional skills in people management and development.

• Experience in Marketing, Service Planning and Administration, Product Management, or similar roles.

• Advanced listening, verbal, and written communication abilities.

• Must remain accessible at all times to customers, direct reports, management, and relevant workgroups via company-provided phone and email.

• Willingness to travel approximately 75% of the time, including weekends and evenings, by plane and car.

• This position is not eligible for visa sponsorship at this time.

• Must possess a valid driver's license.

• Must own and maintain a vehicle suitable for travel to customer locations and airports.

• Must be physically capable of traveling up to 75% of the time.

• Must be able to lift up to 50 pounds.

• Ability to work independently in a home office setting.

• Ability to meet specified vision, mobility, and physical requirements.

🏝️ Benefits

• Bonus eligibility.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• Participation in a 401(k) plan.

• Access to an employee assistance program.

• Employee Stock Purchase Plan.

• Paid time off, including sick leave.

• Paid holidays.

• A home office environment.