Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee documentation related to benefits, including case updates, follow-up actions, and communications for reimbursement support.

• Address standard reimbursement challenges, documentation discrepancies, and workflow anomalies.

• Ensure the accuracy of case records, reimbursement files, and system updates.

• Analyze reimbursement patterns, recurrent challenges, and indicators for escalation.

• Collaborate with both internal and external partners to synchronize communications, clarify reimbursement criteria, and facilitate case resolution.

• Participate in efforts to enhance processes, update workflows, and prepare operations.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years' experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a similar field is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process enhancement is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption assistance programs.

• Infertility coverage options.

• Support for family building.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Opportunities for mentorship.

• Participation in employee resource groups.

• Engagement in volunteer activities.