Regional Service Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Supervise and assist Service Managers and technicians in their daily operations within a designated region.

• Create and execute operational procedures and guidelines for customer repair orders, installations, and preventive maintenance visits.

• Offer direction and support to Service Managers and technicians to achieve operational excellence.

• Oversee training processes and uphold company policies and procedures.

• Set goals and objectives to satisfy both current and future service demands.

• Ensure that service billing efficiency meets or exceeds 75%.

• Measure and enhance technician utilization to reach or surpass 85%.

• Resolve service and warranty issues promptly.

• Analyze and ensure the profitability of planned maintenance programs.

• Guarantee that training targets are met and maintained.

• Address concerns with key customers and collaborate with customer groups to fulfill service requirements.

⛳️ Requirements

• A Bachelor’s degree in Logistics, Business Administration, or a related field is required, or equivalent years of experience are necessary.

• Equivalent years of experience are defined as one year of professional experience for each year of college requested.

• A minimum of 4 years of progressive experience in field service or operations is required.

• Preferably, prior experience with material handling or similar equipment is desirable.

• Exceptional communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills are essential.

• Experience in leading and managing teams while exhibiting a flexible and adaptable work style is necessary.

• Strong interpersonal and people management capabilities, including proficient written and verbal communication skills, are required.

• Analytical problem-solving skills both independently and in team settings are needed.

• Proficiency in Microsoft Office, with a preference for strong skills in PowerPoint and Excel, is important.

• Willingness to travel approximately 50%–75% is required.

🏝️ Benefits

• Medical insurance including HSA, HRA, and FSA accounts.

• Supplemental insurance options including critical illness, hospital indemnity, and accidental injury coverage.

• Dental Insurance.

• Vision Insurance.

• Basic Life and Supplemental Life insurance.

• Short Term and Long Term Disability coverage.

• Paid Parental Leave.

• 401(k) plan.

• Paid Time Off of approximately 2 weeks (accrual begins on Day 1 of employment).

• Employer Paid Holidays totaling 10 days.