Regional Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, and cultivate the skills of technical service representatives and service technicians in the region.

• Deliver technical support for product applications at customer locations, ensuring high levels of account satisfaction and retention.

• Manage the expenses associated with all activities within the service group, adhering to budget constraints.

• Create service plans tailored to customer needs while aiming to increase market share.

• Coordinate and mobilize corporate resources to support the service team effectively.

• Establish performance goals, conduct regular evaluations, provide constructive feedback, and address any performance-related issues.

• Enhance the technical and commercial capabilities of service representatives while supporting sales activities, including service requirements, negotiations, and business expansion for significant opportunities.

• Gather and provide market intelligence regarding competitive activities and industry trends.

• Build and sustain relationships with sales managers and cross-functional support teams.

• Recruit, develop, and lead team members to effectively support customers and sales personnel.

• Assist the team in managing multiple customers across the designated area using diverse product lines.

• Identify training needs, implement training initiatives, and promote continuous learning and improvement.

• Lead the reporting, documentation, communication of findings, abnormal conditions, and recommendations.

• Help service representatives and technicians resolve customer technical issues and enhance processes.

• Support the team with DuBois eTools, System Surveys, and Cost Calculators.

• Travel to assigned customers alongside service representatives and technicians to fulfill customer needs.

⛳️ Requirements

• More than 5 years of experience in technical service or technical service management within the chemical or industrial sector.

• Strong mechanical understanding and comprehensive knowledge of applications across various product portfolios.

• Proven ability to lead and coach a team to deliver exceptional service.

• Excellent time management and organizational skills with a keen eye for detail.

• Ability to think critically and strategically towards implementing solutions.

• Demonstrated capability in managing expenses and financials effectively.

• Proficiency in training and developing service representatives and technicians.

• Outstanding verbal and written communication skills.

• Ability to establish and maintain positive relationships with both current and prospective customers, as well as sales managers.

• A proven history of achieving or surpassing team objectives.

• Willingness to travel up to 50%, including overnight trips.

• Must be able to perform the essential functions of this role with or without reasonable accommodations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• Supportive work environment with a focus on teamwork.

• Flexible work arrangements to promote work-life balance.