Regional Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all field service technicians within the specified region.

• Organize, plan, and coordinate activities for field service technicians and support groups.

• Direct and manage field service operations related to the installation and maintenance of electrical distribution equipment.

• Address issues that arise outside of regular working hours on weekdays, weekends, and holidays as necessary.

• Evaluate field service schedules to determine staffing needs, work procedures, and task assignments.

• Establish work schedules, priorities, scopes, and assignments.

• Keep startup procedures current and accurate.

• Conduct meetings to discuss safety, quality, and production matters.

• Develop and manage field service staff through training, delegation, and performance evaluations.

• Build and lead high-performing field service teams while identifying technical and resource needs.

• Collaborate with various departments to align production with business systems and address organizational challenges.

• Resolve design, specification, standards, and related issues.

• Ensure compliance with corporate, external, and regulatory standards.

• Partner with Engineering/Project Managers to create Method of Procedures (MOPs) for site tasks.

• Review and authorize monthly expense reports submitted by technicians.

• Manage technician hours using Kronos.

• Initiate continuous improvement initiatives to reduce waste.

• Promote safe work practices, health and safety compliance, and maintain a tidy work environment.

• Uphold company policies and engage in disciplinary processes alongside supervision and Human Resources.

• Coach, mentor, and train technicians through both field and factory support.

• Act as the primary point of contact for technician inquiries and identify training or resource requirements.

• Perform other duties as assigned.

⛳️ Requirements

• A minimum of a bachelor's degree in engineering or a related field, along with 3 to 5 years of experience in the power distribution industry and/or service environment, demonstrating knowledge and expertise in engineering operations, OR a High School diploma or GED with 5 to 8 years of relevant practical experience.

• Understanding the principles and processes involved in providing supervision and leadership, with substantial experience in managing, supervising, and motivating employees in a manufacturing context.

• Strong technical knowledge of power distribution equipment and associated standards.

• Familiarity with creating and implementing work instructions.

• Proficient computer skills, including Microsoft Office Suite and other relevant software.

• Willingness to travel up to 60% of the time.

• No sponsorship available.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance options.

• Life insurance coverage.

• Short-term and long-term disability benefits.

• Matching contributions to 401(k) plans.

• Paid vacation and sick leave.

• Tuition reimbursement program.