Regional Performance Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in executing the strategic objectives of the client’s program within the designated region.

• Ensure that all Program Key Performance Indicators (KPIs) are met across designated Bodyshops and Dealers.

• Recognize opportunities to enhance business performance, boost repair volume, and improve profitability.

• Mentor Bodyshops in developing and implementing effective Business Improvement Plans.

• Ensure that Bodyshops provide accurate reports from their Business Management Systems (BMS) and oversee data quality and completeness.

• Analyze key performance metrics, including K2K, average repair costs, and parts utilization.

• Assist Bodyshops in optimizing estimates.

• Generate monthly regional reports and leverage insights to plan and execute targeted improvement initiatives.

• Hold regular Performance Review meetings with Dealers and Bodyshops.

• Perform vehicle inspections and standards audits.

• Oversee audit performance to ensure compliance with Audit First-Time Pass Rate targets.

• Document visit reports and action plans within the Bodyshop portal.

• Promote manufacturer initiatives, such as Preferred Supplier, Accident Management, Total Loss Avoidance, and Insurance Products.

• Assess customer satisfaction outcomes and address any negative feedback appropriately.

• Assist Bodyshops in maintaining ADAS calibration capabilities and ensuring compliance.

• Monitor adherence to approved paint and refinish standards, product usage, and environmental VOC regulations.

• Cultivate and manage relationships with a select group of Bodyshops to optimize compliance, repair volumes, parts sales, and profitability.

⛳️ Requirements

• In-depth knowledge of the automotive and collision repair industries.

• Strong commercial acumen in the automotive sector; experience in Aftersales and Dealer settings is advantageous.

• High level of analytical capability, with the ability to interpret data, identify trends, and produce actionable insights.

• Exceptional interpersonal, communication, and presentation skills, complemented by strong numeracy and literacy.

• Highly self-driven, organized, adaptable, and capable of taking initiative.

• Proven track record of meeting established targets within tight deadlines.

• Strong written, verbal, and listening abilities.

• Proficient in IT, with advanced skills in MS Excel, Word, and PowerPoint.

• Solid understanding and practical knowledge of Bodyshop Management Systems.

• Familiarity with paint and refinish processes, manufacturer approval standards, and ADAS calibration requirements.

• Resourceful and proactive in problem-solving.

• Excellent time management and organizational skills.

• Strong team player capable of collaborating effectively with both technical and non-technical teams.

• Competent negotiator with the ability to influence stakeholders at all levels.

• Possession of a full UK Driving Licence.

• A recognized qualification in the body and paint industry (e.g., IMI or ATA accreditation) is desirable.

🏝️ Benefits

• 33 days of holiday, inclusive of bank holidays.

• Personal health cash plan – reimbursement for everyday healthcare expenses such as dental and optical check-ups.

• Enhanced maternity, paternity, adoption, and shared parental leave pay.

• Life assurance equivalent to three times your basic salary.

• Complimentary breakfasts and fresh fruit.

• A birthday surprise for every employee.

• Regular feedback sessions and career development planning.

• Team events and company-wide celebrations.

• A supportive culture that provides the tools to perform at your best.