Regional Patient Access Lead

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Lead and oversee a team of Patient Access Liaisons operating in the field.

• Ensure the team achieves both business and personal development goals.

• Monitor team performance, training initiatives, and compliance standards.

• Create and evaluate key performance metrics that align with business objectives.

• Mentor team members individually to prepare them for regional positions.

• Collaborate with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training departments to facilitate patient access to medications.

• Ensure the team receives essential and ongoing training and expertise.

• Identify emerging patient needs and relay them to relevant cross-functional teams.

• Organize team involvement in national and local patient meetings and events.

• Supervise patient programs aimed at addressing educational needs of patients.

• Create presentations concerning group objectives and performance at least on a quarterly basis.

• Contribute insights towards the strategic direction of the organization.

• Collaborate with Area Sales Directors to enhance teamwork, prioritize joint objectives, and educate healthcare providers about Amgen By Your Side services.

⛳️ Requirements

• Doctorate Degree and 2 years of experience in Patient Access OR a Master's Degree and 4 years of Patient Access experience OR a Bachelor's Degree and 6 years of Patient Access experience.

• Background in the pharmaceutical or medical industry.

• Experience in managing people or a proven track record of developing skills towards people management (e.g., mentoring/training, demonstrated leadership, enhancing the knowledge and performance of others).

• Preferred experience in rare diseases and/or relevant disorders.

• Proficiency in key performance metrics and data analysis.

• Prior experience as a patient educator or in patient access roles.

• Experience in direct communication with patients and/or healthcare providers.

• Understanding of PhRMA, OIG, and other guidelines governing compliant medical communications.

• Familiarity with insurance, reimbursement, and foundation assistance within the healthcare sector.

• Well-developed interpersonal, communication, and problem-solving abilities.

• Ability to excel in a cross-functional team environment.

• Willingness to travel regionally 50-75%, including some overnight and weekend commitments.

• Strong presentation skills and proficiency in PowerPoint.

• Competence in Microsoft Office applications.

• Professional and proactive attitude.

• Exceptional interpersonal skills.

• Strong written and verbal communication skills.

🏝️ Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off plans and bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements, where feasible.

• Opportunities for career development.

• Support for work/life balance.

• Financial plans with options to save for retirement or other objectives.