Regional Operations Manager – Detainee Transport Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide daily operational leadership for the designated geographic region and transportation sites.

• Manage detainee transportation operations across various facilities, routes, and operational locations.

• Ensure adherence to government contract stipulations, company policies, safety standards, operational procedures, and protocols for detainee custody and security.

• Supervise transportation officers, supervisors, and support staff.

• Oversee staffing, scheduling, workforce coverage, attendance, vacancies, turnover, and operational readiness.

• Monitor transportation schedules, assignments, routes, vehicle availability, and any operational modifications.

• Conduct site visits to assess performance, employee readiness, safety, security, and compliance.

• Analyze performance metrics and operational data; identify trends, deficiencies, and opportunities for improvement.

• Investigate operational issues, employee grievances, security incidents, vehicle accidents, complaints, and other occurrences.

• Develop and implement corrective action plans.

• Conduct or assist in inspections, quality-control reviews, audits, and compliance evaluations.

• Maintain relationships with Contracting Officer Representatives (CORs), facility leadership, law enforcement partners, and government stakeholders.

• Act as a field-level liaison between government representatives and Program Management.

• Collaborate with Fleet, Training, Human Resources, and administrative teams.

• Assist with recruitment, onboarding, training, credentialing, and qualification initiatives.

• Support emergency and contingency operations, including breakdowns, accidents, staffing shortages, security incidents, and medical emergencies.

• Prepare regional reports, staffing updates, incident summaries, performance metrics, and necessary documentation.

• Conduct meetings with regional supervisors and field leadership.

• Communicate and implement program modifications, policy updates, government requirements, and operational directives.

• Aid Program Management with contract initiation, transitions, expansions, staffing increases, and new operational demands.

• Travel extensively throughout Texas and occasionally to New Mexico and Oklahoma.

⛳️ Requirements

• A minimum of 5 years of progressive operations management experience in transportation, detention, corrections, law enforcement, security, logistics, or government contracting.

• Experience managing multiple locations, facilities, teams, or geographically dispersed operations.

• Proven experience directly supervising managers, supervisors, or other operational staff.

• Strong understanding of detainee transportation operations, detention security procedures, and secure transportation protocols.

• Familiarity with relevant federal, state, and local regulations governing detainee transportation, detention operations, transportation safety, and security.

• Experience in managing staffing, scheduling, workforce performance, and operational coverage across multiple sites.

• Background in conducting operational inspections, quality-control reviews, audits, or compliance assessments.

• Experience in investigating operational incidents and implementing corrective measures.

• Ability to monitor operational performance metrics and leverage data for service improvement.

• Understanding of employee performance management, attendance management, coaching, and progressive corrective action.

• Strong organizational, written and verbal communication, problem-solving, and decision-making abilities.

• Capacity to work independently and coordinate with Program Management, Fleet, Training, Human Resources, and Administrative teams.

• Willingness and ability to travel extensively throughout Texas, with occasional travel to New Mexico and Oklahoma.

• Flexibility to work outside normal business hours and respond to operational emergencies when needed.

• Must successfully complete required government background checks, suitability assessments, and contract-mandated screenings.

• Must hold a valid driver's license and meet relevant company and government criteria.

• Preferred Bachelor's degree in Business Administration, Operations Management, Criminal Justice, Transportation, Logistics, Public Administration, or a related field; equivalent relevant experience may be accepted.

• Preferred experience with government contracts, government clients, CORs, government officials, facility administrators, or other government stakeholders.

• Must be capable of working in environments with extreme temperatures, fumes, airborne particles, toxic or caustic chemicals, and high noise levels.

• Must be able to remain stationary, stand, push, pull, climb, kneel, crawl, balance, squat, bend, reach, use carts and dollies, and occasionally lift or move up to 49 pounds.

🏝️ Benefits

• Extensive travel throughout assigned regions of Texas, with occasional travel to New Mexico and Oklahoma.

• Flexible hours and availability for operational emergencies outside of regular business hours.

• Commitment to equal employment opportunity and affirmative action in the workplace.

• Support for disability or special-needs accommodations.