Operations Manager, Detainee Transport Operations

This is a fully remote position, open to applicants in New Mexico, +2 more states.

📋 Description

• Oversee daily route planning, driver dispatch processes, vehicle assignments, and schedule execution for transport operations throughout Texas, with services extending into New Mexico and Oklahoma.

• Supervise routine fleet maintenance, conduct pre-trip vehicle safety inspections, ensure timely repairs, and adhere to Department of Transportation maintenance standards.

• Directly manage, schedule, and assess the performance of transport drivers, dispatchers, and field support personnel.

• Implement security detention transport protocols, secure custody practices, and emergency response procedures during transit operations.

• Monitor ongoing transport runs and address route delays, mechanical problems, weather-related hazards, and emergency security incidents in the field.

• Ensure compliance with government regulations regarding driver logbooks, hours-of-service, vehicle safety checks, and detention facility transfer procedures.

• Track specialized transport vehicles, restraint equipment, communication tools, and officer protective gear.

• Maintain daily operational metrics, mileage logs, maintenance records, and personnel duty logs for program management evaluation.

• Travel 75% of the time for field oversight across the regional network.

⛳️ Requirements

• At least 4–5 years of direct operational leadership experience in secure detainee transport ground operations.

• Preferred educational background includes an associate’s or bachelor’s degree in Operations Management, Logistics, Criminal Justice, or a related field, or equivalent experience in operational management.

• Comprehensive understanding of DOT motor carrier safety regulations, fleet maintenance practices, driver safety standards, and secure detention transport protocols.

• Demonstrated capability to manage multi-route ground logistics, oversee real-time dispatch, and respond to emergency situations effectively under pressure.

• Must successfully pass a thorough federal background investigation and obtain/maintain the necessary government security clearance.

• Possession of a valid driver's license with an impeccable driving record is required.

• Willingness to travel across Texas, New Mexico, and Oklahoma as required for field supervision.

• Strong problem-solving abilities.

• Clear and effective leadership presence.

• Excellent verbal and written communication skills.

• Capability to work in extreme temperatures, exposure to fumes or airborne particles, toxic or caustic chemicals, and loud environments.

• Ability to remain stationary, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach as necessary.

• Proficient in using carts, dollies, and other equipment to transport items.

• Ability to occasionally lift and/or move up to 49 pounds.

🏝️ Benefits

• Remote/teleworking arrangement.

• Equal employment opportunity and affirmative action workplace.

• Disability or special-needs accommodation.