Quality Control Lead – Detainee Transport Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish and oversee compliance standards for secure detainee transport operations throughout Texas, with some operations extending into New Mexico and Oklahoma.

• Conduct regular and surprise quality control audits of transport routes, vehicle fleets, holding facilities, and field personnel.

• Ensure compliance with federal detainee transport standards, ICE/PBNDS requirements, Department of Transportation motor carrier regulations, and state security regulations.

• Review fleet maintenance logs, vehicle safety inspection checklists, driver logbooks, and equipment standards.

• Identify operational deficiencies and investigate incidents of non-compliance.

• Develop, monitor, and implement Corrective Action Plans to prevent future occurrences.

• Review and enhance operational SOPs, detainee custody protocols, and security guard procedures.

• Produce monthly quality reports, summaries of audit findings, and compliance performance metrics for leadership and government contracting officials.

• Collaborate with operational supervisors to train staff on compliance standards, security protocols, and continuous quality improvement practices.

• Act as the primary contact during government compliance reviews, inspections, and external quality audits.

⛳️ Requirements

• A minimum of 3–5 years of experience in quality control, quality assurance, or compliance auditing within secure transport, law enforcement, corrections, or similar government contracting sectors.

• An associate’s or bachelor’s degree in Quality Management, Criminal Justice, Business Administration, or a related field is preferred (or an equivalent combination of training and quality assurance experience).

• Strong familiarity with federal government contracting compliance, detainee transport standards, PBNDS standards, and DOT fleet safety regulations.

• Capability to develop compliance checklists, conduct root cause analysis, write technical audit reports, and manage corrective action tracking systems.

• Must successfully pass a thorough federal background investigation and obtain/maintain the necessary security clearance.

• A valid driver's license with a clean driving history is required.

• Willingness to travel up to 50% across Texas, New Mexico, and Oklahoma for field audits.

• Exceptional attention to detail, strong analytical skills, and professional written and verbal communication abilities.

• Ability to work in extreme temperatures, with fumes or airborne particles, toxic or caustic chemicals, and high noise levels.

• Capability to remain stationary, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach.

• Ability to use carts, dollies, and other equipment to transport items.

• Able to occasionally lift and/or move items weighing up to 49 pounds.

🏝️ Benefits

• Remote/teleworking arrangement.

• Full-time exempt/salaried position.

• Equal employment opportunity and affirmative action workplace.

• Disability or special-needs accommodation available.