Regional Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main contact for designated restaurants

• Partner with restaurant managers and franchisees to build the necessary capabilities for achieving desired outcomes

• Perform audits and inspections to ensure compliance with brand standards

• Create action plans with managers and franchisees to enhance operational performance

• Supervise regional sales, performance metrics, customer experience ratings, food safety, and employee engagement

• Conduct focused, high-quality visits to restaurants

• Lead operational evaluations and assessments as per the brand's annual strategies

• Assess brand standards, front-of-house and back-of-house operations, security and safety, employee relations, and food sanitation

• Observe, assess, and score restaurants based on established audit criteria

• Guide, educate, and inspire employees, managers, and franchisees to modify their behaviors

• Convey brand standards and the resources available

• Identify gaps, opportunities, and root causes of operational and customer satisfaction challenges

• Document and address issues discovered during audits and report on emerging trends

• Serve as the intermediary between managers, franchisees, and the brand’s leadership team

• Prepare for audits by examining financial performance, prior audits, and action plans

• Oversee all facets of new restaurant openings to ensure they meet their business goals

• Visit restaurants as frequently as stipulated by the segmentation model

• Mentor and develop employees while tracking their individual development plans

• Provide constructive feedback and enhance employees’ leadership abilities

• Ensure the recruitment, development, and retention of regional team members

• Set business and financial goals alongside managers and franchisees

• Suggest improvements to boost comparable restaurant sales or minimize costs

• Identify best practices to enhance profitability

• Deliver a quarterly report on regional business activities

• Ensure compliance with employment regulations, human rights, health, and safety standards

• Guarantee the execution and adherence to food safety protocols

⛳️ Requirements

• A minimum of 3–5 years as a Regional Operations Manager (ROM) is essential; experience with multiple units is preferred

• Postsecondary education required

• Bilingual proficiency in spoken and written French and English

• Experience in operations is advantageous

• Capable of strategic thinking

• Results-focused

• Excellent communication abilities

• Strong conflict resolution skills

• Proficient influencing skills

• Effective teamwork capabilities

• Ability to engage with various personality types

• Skilled in identifying talent and assisting leaders in developing robust leadership skills

• Competent in conducting thorough audits throughout the year

• Proficient in facilitating workshops and presentations

• Comprehensive understanding of menu specifications

🏝️ Benefits

• Competitive market compensation

• Complimentary coffee, beverages, and snacks in the office

• Free parking available at the office

• Access to a gym (Montreal office)

• Summer Fridays

• One hour of paid lunch

• Virtual healthcare services

• Company-sponsored social activities

• Group insurance plan that includes health, dental, and long-term disability coverage