Regional Network Operations Manager – APAC

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the entire incident lifecycle for Holafly’s worldwide connectivity services, spanning from detection and impact evaluation to technical investigation, service restoration, customer recovery validation, and closure.

• Serve as the Incident Commander during significant network incidents.

• Collaborate with L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners, and core-network vendors.

• Maintain clear technical ownership until the incident is resolved.

• Lead and nurture a team of 5–10 Network Operations engineers.

• Provide technical mentorship, escalation support, and performance management.

• Ensure the team is operationally ready at all times.

• Retain technical ownership of active roaming and core-network services.

• Independently analyze traces, logs, and network behavior.

• Drive Root Cause Analysis (RCA), Problem Management, and implement permanent corrective actions for major and recurring incidents.

• Challenge vendor responses when necessary and ensure that preventive enhancements are completed.

• Oversee network performance, monitoring, and operational advancements.

• Track Key Performance Indicators (KPIs) such as first-attach success, session-establishment success, latency, packet loss, throughput, availability, and Mean Time to Repair (MTTR).

• Ensure a seamless follow-the-sun handover between regional teams.

⛳️ Requirements

• Over 15 years of experience in Mobile Telecommunications.

• Significant exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX, and mobile data services.

• Strong technical understanding of LTE/4G and 5G NSA/SA roaming architectures.

• Familiarity with Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing, and Local Breakout environments.

• Proven track record in leading major network incidents and technical troubleshooting.

• Capability to analyze signaling traces, PCAPs, logs, and network KPIs.

• Ability to manage incidents through restoration, RCA, and implement permanent corrective actions.

• Prior experience in people management, ideally supervising a Network Operations, NOC, Core Network, or Incident Management team of approximately 5–10 engineers.

• Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, and Diameter.

• Excellent communication and stakeholder management skills in English.

• Ability to coordinate with global MNOs, IMSI providers, IPX/core vendors, and internal teams.

• Nice to have: Certifications in AWS, Cisco, or Project Management (PMP/Agile).

• Nice to have: Knowledge of eSIM orchestration and GSMA standards.

🏝️ Benefits

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.

• Performance bonuses.

• Health coverage.

• Professional learning stipends.

• Opportunity to lead the 5G transformation and cloud-native telecom architecture at a rapidly scaling tech enterprise.

• Global impact shaping connectivity for millions of international travelers worldwide.