NOC Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Take responsibility for the health of the managed client fleet, overseeing backups, RMM alerts, patches, and vulnerabilities.

• Address failed, missed, and warning backup jobs across Veeam servers, agents, and cloud copies.

• Remotely resolve issues related to storage, repository, network, licensing, and upgrades using NinjaOne/ScreenConnect.

• Conduct restore tests and generate audit-ready documentation.

• Implement the PTG 3-2-1 backup standard, including retention, encryption, and storage controls.

• Carry out the semi-annual backup audit and present the results.

• Maintain the accuracy of VSPC onboarding, offboarding, report recipients, and managed-list.

• Address NinjaOne condition alerts, such as AV/EDR, disk space, server, virtualization, service, and device-offline alerts.

• Optimize alert conditions and thresholds.

• Resolve failed Windows and third-party patches, pending reboots, and out-of-band updates.

• Address findings from vulnerability scanners and confirm fixes.

• Provide weekly reports on patch compliance and open vulnerability backlog.

• Manage Halo tickets from alert creation to resolution with detailed notes.

• Generate daily, weekly, and monthly reports.

• Work with CMMC client systems under established access controls.

• Ensure that credentials and runbooks are kept up to date in Hudu.

⛳️ Requirements

• A minimum of 3 years of experience in an MSP or IT operations role.

• Proficiency in Veeam B&R, including jobs, repositories, backup copies, agents, and SureBackup.

• Experience with day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, and offline devices.

• Strong troubleshooting skills for Windows patching, including failed cumulative updates, servicing stack and component store repairs (DISM/SFC), WSUS/Windows Update logs, and third-party patching.

• Demonstrated ability to remediate vulnerabilities from scanner findings, with a history of verifying fixes.

• Knowledge of Windows Server, Hyper-V/VMware, storage solutions (NAS, iSCSI), and basic networking.

• Familiarity with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.

• Excellent writing skills for creating tickets and client reports.

• Disciplined approach to credential management.

• Ability to pass a background check for CMMC access.

• VMCE certification; experience with VSPC, Huntress or another EDR/ITDR platform, Veeam for M365 and Azure backup, CMMC/NIST 800-171, and PowerShell for remediation scripts are preferred but not required.

🏝️ Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Professional development assistance

• Referral program

• Vision insurance