Regional Manager, US Delivery – Chicago, Dallas, Philadelphia

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Oversee and nurture a technical team dedicated to the comprehensive delivery of AlinIQ Digital Health Applications.

• Act as a client-facing delivery and support manager, prioritizing customer satisfaction, communication, and application deployment.

• Assist with diagnostic laboratory workflows and associated software technologies.

• Establish yourself as a trusted advisor to clients.

• Manage and prioritize customer needs and resolve conflicts effectively.

• Lead solutions development and provide effective team management.

• Offer input for feature and product enhancements based on customer insights.

• Uphold a strong customer service culture with accountability.

• Implement project work plans with an emphasis on timely completion and risk management.

• Regularly monitor and report on various project components.

• Ensure team adherence to established procedures and record-keeping systems.

• Create problem-solving guidelines, checklists, and other support materials for customers.

• Revise and keep project documents and records up to date.

• Engage actively in team and client meetings.

• Manage the direct team's cost in collaboration with local controllers.

• Lead, supervise, assess, and develop team members to achieve business goals.

⛳️ Requirements

• Candidates must currently reside in the Chicago, Dallas, or Philadelphia area.

• Must have easy access to a major metropolitan airport.

• Willingness to travel up to 50% of the time is required.

• A valid driver’s license is essential.

• A Bachelor’s degree or equivalent international education is required.

• 2 to 3 years of experience in leading and managing software services and support teams for healthcare or diagnostic laboratory systems is necessary.

• Relevant leadership and technical experience are crucial.

• Strong comprehension of diagnostic laboratory workflows and related software technologies is expected.

• Practical technical experience with laboratory information systems, middleware, analyzer management systems, inventory management systems, and/or clinical decision support systems is required.

• Excellent leadership, coaching, development, and people management abilities are essential.

• Technical proficiency in MS Office, MS Project, and Smartsheet is needed.

• Strong verbal and written communication skills with exceptional customer-facing capabilities are necessary.

• Attention to detail and a commitment to quality are critical.

• Ability to innovate, generate ideas, and proactively address issues and risks is expected.

• A Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related fields is preferred.

🏝️ Benefits

• Opportunities for career development within an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Exceptional retirement savings plan with substantial employer contributions.

• Tuition reimbursement support.

• Freedom 2 Save program for student debt relief.

• FreeU educational benefit offering a cost-effective and convenient route to obtaining a bachelor’s degree.

• Comprehensive health and wellness benefits.

• Remote work flexibility.