Regional Manager, US Delivery – Chicago, Dallas, Philadelphia

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Oversee client-oriented delivery and support with an emphasis on customer satisfaction, effective communication, and application deployment.

• Directly manage and nurture a technical team responsible for the comprehensive delivery of AlinIQ Digital Health Applications.

• Establish yourself as a trusted advisor for clients.

• Prioritize and address customer needs and conflicts effectively.

• Provide input for feature and product enhancements based on customer insights.

• Uphold accountability for fostering a strong customer service culture.

• Implement project work plans ensuring timely delivery and risk management.

• Regularly monitor and report on various aspects of assigned projects.

• Ensure team adherence to established procedures and record-keeping systems.

• Create problem-solving guidelines, checklists, and other materials to support customer assistance.

• Maintain project documentation and records.

• Participate actively in meetings with the team and customers.

• Manage the cost-efficiency of the direct team alongside local controllers.

• Lead, guide, assess, and develop team members to achieve business goals.

⛳️ Requirements

• Bachelor’s degree or its equivalent in Global education.

• 2 to 3 years of experience in leading and managing software service and support teams within healthcare or diagnostic laboratory systems.

• Relevant experience in leadership and technical roles.

• A Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related fields is preferred.

• Candidates must currently reside in the Chicago, Dallas, or Philadelphia area.

• Must have easy access to a major metropolitan airport.

• Willingness to travel up to 50% of the time.

• A valid driver’s license is required.

• Knowledge of diagnostic laboratory workflows and associated software technologies.

• Hands-on technical experience with laboratory information systems, middleware, analyzer management systems, inventory management systems, and/or clinical decision support systems.

• Proficiency in MS Office, MS Project, and Smartsheet.

• Strong verbal and written communication skills, along with effective customer-facing abilities.

• Skills in people management, leadership, coaching, development, and fostering growth.

🏝️ Benefits

• Opportunities for career development within an international company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan (eligibility in the following calendar year).

• Outstanding retirement savings plan with significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save program to assist with student debt.

• FreeU education benefit towards obtaining a bachelor’s degree.

• Access to a company recognized for its great workplace culture and commitment to diversity.