Regional Manager – Operations

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Oversee and support operations for various specialty, emergency, and urgent care hospitals across the Mid-South region.

• Collaborate with hospital leadership to enhance daily workflows, optimize staffing efficiency, improve patient access, and boost operational performance.

• Set consistent operational standards while honoring the unique culture, clinical services, and business needs of each hospital.

• Detect operational issues and work with hospital teams to implement effective, sustainable solutions.

• Maintain a strong field presence through regular hospital visits, leadership meetings, and continuous communication.

• Take responsibility for regional financial outcomes, including revenue growth, EBITDA, labor management, expense control, and profitability.

• Create and implement budgets, forecasts, and financial improvement strategies in collaboration with hospital leaders.

• Track revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics.

• Provide coaching and mentorship to Practice Managers, Hospital Administrators, and department leaders.

• Facilitate leadership development, succession planning, employee engagement, recruiting, retention, performance management, and staffing strategies.

• Assist in staffing, scheduling, workflow, financial modeling, patient flow, service utilization, and access across emergency, specialty, and urgent care hospitals.

• Cultivate trusted relationships with Medical Directors, veterinary partners, and hospital leadership teams.

• Enhance client communication, referral growth, client retention, community awareness, and hospital reputation.

• Implement regional priorities and operational improvement initiatives in conjunction with the Regional Vice President.

• Aid in hospital integrations, leadership transitions, service expansions, and operational readiness.

• Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams.

• Share best practices and assist in developing operational processes and leadership resources for sustainable regional growth.

⛳️ Requirements

• Over 5 years of progressive experience in veterinary hospital operations, ideally in emergency, specialty, urgent care, or a mix of these settings.

• At least 2 years of multisite leadership experience or equivalent senior-level management experience within a large, complex veterinary hospital.

• Proven success in enhancing hospital financial performance, operational efficiency, and team engagement.

• Strong financial skills, including P&L management, budgeting, labor management, forecasting, and expense control.

• Experience in coaching and developing Practice Managers, Hospital Administrators, or other hospital leaders.

• Knowledge of veterinary hospital staffing models, veterinarian productivity, clinical workflows, and operational performance metrics.

• Capability to build strong relationships with veterinary professionals, medical leadership, and hospital partners.

• Excellent communication, problem-solving, organizational, and leadership abilities.

• Ability to balance competing priorities across multiple hospitals and geographic markets.

• Bachelor's degree in business, healthcare administration, veterinary management, or a related field, or equivalent professional experience.

• Willingness and capability to travel extensively within the assigned region.

• Over 7 years of veterinary hospital leadership experience, especially in specialty, emergency, or urgent care, is a plus.

• Previous roles as a Regional Manager, Area Manager, Hospital Administrator, Director of Operations, or senior veterinary practice leader are advantageous.

• Experience managing multiple hospitals, large multidisciplinary teams, or 24-hour emergency operations is beneficial.

• Familiarity with overseeing hospital integrations, new hospital openings, service expansions, or operational turnarounds is a plus.

• Knowledge of veterinary practice management systems, financial reporting, and performance analytics is an advantage.

• CVPM, MBA, MHA, or similar professional qualifications are an advantage.

🏝️ Benefits

• Competitive compensation package.

• Performance-driven bonus opportunities.

• Comprehensive benefits package.

• Paid time off for work-life balance.

• Opportunities for professional development.

• Collaboration with veterinary professionals and hospital leaders.

• Support for hospital autonomy and unique identities.

• Leadership development and opportunities for professional growth.

• Partnership with Specialty, Emergency & Urgent Care leadership and central support teams.

• Opportunities to engage in new initiatives, hospital development, and organizational growth.