Regional Manager of Operations

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide oversight and operational support for various specialty, emergency, and urgent care hospitals across the Mid-South region.

• Collaborate with hospital leadership to enhance daily workflows, improve staffing efficiency, patient access, and overall operational performance.

• Set consistent operational expectations while honoring each hospital's distinct culture, clinical services, and business requirements.

• Recognize operational challenges and implement effective, sustainable solutions with hospital teams.

• Maintain a strong presence in the field through regular hospital visits, leadership meetings, and continuous communication.

• Assume ownership of regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability.

• Develop and implement budgets, forecasts, and financial improvement strategies.

• Monitor key performance indicators such as revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics.

• Coach and mentor Practice Managers, Hospital Administrators, and department leaders.

• Set expectations, accountability, and ensure follow-through across hospital teams.

• Assist in leadership development, succession planning, employee engagement, recruiting, retention, performance management, and staffing strategies.

• Support staffing, scheduling, workflow, financial, and operational requirements across emergency, specialty, and urgent care hospitals.

• Collaborate with medical leadership to enhance veterinarian scheduling, clinical support staffing, patient flow, appointment availability, service utilization, and access to veterinary care.

• Assist hospital teams with extended hours, overnight services, and fluctuating caseloads while respecting clinical decision-making and medical autonomy.

• Foster relationships with Medical Directors, veterinary partners, and hospital leadership teams.

• Work with Marketing and hospital teams to enhance community awareness, relationships with referring veterinarians, hospital reputation, client communication, service accessibility, referral growth, and client retention.

• Collaborate with the Regional Vice President to implement regional priorities and operational improvement initiatives.

• Aid in new hospital integrations, leadership transitions, service expansions, and operational readiness.

• Partner with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams.

• Share best practices and assist in developing operational processes and leadership resources for sustainable regional growth.

• Report directly to the Regional Vice President of Specialty, Emergency & Urgent Care.

⛳️ Requirements

• 5+ years of progressive experience in veterinary hospital operations, ideally within emergency, specialty, urgent care, or a combination of these settings.

• 2+ years of multisite leadership experience or equivalent senior-level management experience in a large, complex veterinary hospital.

• Proven success in enhancing hospital financial performance, operational efficiency, and team engagement.

• Strong financial expertise, including P&L management, budgeting, labor management, forecasting, and expense control.

• Experience in coaching and developing Practice Managers, Hospital Administrators, or other hospital leaders.

• Understanding of veterinary hospital staffing models, veterinarian productivity, clinical workflows, and operational performance metrics.

• Ability to forge robust relationships with veterinary professionals, medical leadership, and hospital partners.

• Excellent communication, problem-solving, organizational, and leadership abilities.

• Capability to manage competing priorities across multiple hospitals and geographic areas.

• Bachelor's degree in business, healthcare administration, veterinary management, or a related field, or equivalent professional experience.

• Willingness and capacity for extensive travel throughout the assigned region.

• 7+ years of leadership experience in veterinary hospitals, specifically within specialty, emergency, or urgent care (preferred).

• Previous experience as a Regional Manager, Area Manager, Hospital Administrator, Director of Operations, or senior veterinary practice leader (preferred).

• Experience managing multiple hospitals, large multidisciplinary teams, or 24-hour emergency operations (preferred).

• Experience supporting hospital integrations, new openings, service expansions, or operational turnarounds (preferred).

• Familiarity with veterinary practice management systems, financial reporting, and performance analytics (preferred).

• CVPM, MBA, MHA, or similar professional credentials (preferred).

🏝️ Benefits

• Competitive compensation.

• Performance-based bonus opportunities.

• Comprehensive benefits package.

• Paid time off.

• Opportunities for professional development.

• Partnership with veterinary professionals and hospital leaders.

• Support for hospital autonomy and individual cultures.

• Leadership development and professional growth opportunities.

• Collaboration with an experienced Specialty, Emergency & Urgent Care leadership team and central support partners.

• Opportunities to contribute to new initiatives, hospital development, and organizational growth.