Regional Manager – Leisure & All Inclusive

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the daily leader and primary liaison for the North American Leisure & All-Inclusive teams.

• Propel sales growth, enhance partner engagement, and foster success across the organization’s brand portfolio.

• Recruit, onboard, train, mentor, and develop a geographically diverse team.

• Drive team performance in alignment with business objectives and strategic goals.

• Conduct weekly and monthly one-on-one meetings with team members in the U.S. and Canada.

• Hold weekly one-on-ones with the Global Managing Director and Sales team.

• Facilitate team meetings and communicate priorities and best practices effectively.

• Lead initiatives for travel advisor engagement and education, including FAMs, webinars, training, and TAConnect.

• Provide weekly team updates via Salesforce and ensure team proficiency in Salesforce and MicroStrategy.

• Coordinate monthly TAConnect webinars.

• Monitor performance, objectives, documentation, quarterly accomplishments, and necessary trackers.

• Conduct performance reviews and offer continuous feedback, coaching, and development support.

• Manage calendars that reflect customer engagement activities.

• Oversee team expenses, approve claims, and resolve discrepancies.

• Coordinate the HFS FAM Playbook and document outcomes.

• Maintain call files for the All-Inclusive team.

• Generate ad hoc reports for the Global Managing Director.

• Attend occasional in-person events for travel advisor engagement.

• Investigate performance issues, conduct audits, and implement corrective measures.

• Assess individual performance and the commercial effectiveness of resource allocation.

• Optimize team resources and engagement with wholesale partners and agencies.

• Analyze market trends, competition, and customer insights to pinpoint growth opportunities.

• Expand partnerships and enhance awareness of the organization’s brand portfolio.

• Assist with reasonable ad hoc tasks and additional hours as required.

⛳️ Requirements

• Over 5 years of leadership experience in hospitality or travel, preferably in sales, marketing, or business development.

• Knowledge of leisure, resort, and all-inclusive sectors is preferred.

• Experience in leading and developing teams of 7 or more employees across various markets or time zones.

• Familiarity with Salesforce, MicroStrategy, or similar CRM/reporting tools.

• Proven capability to manage performance, foster accountability, and meet KPIs.

• Ability to lead change, embrace new tools, and sustain team engagement.

• Strong analytical, communication, presentation, and negotiation skills.

• Demonstrated ability to build and maintain relationships with stakeholders at all levels.

• Highly organized with exceptional project management and administrative skills.

• Proficient in Microsoft Office, Teams, WebEx, and Zoom.

• Self-motivated, professional, adaptable, and ready to support extended hours and additional responsibilities.

• Ability to maintain professional business attire for customer-facing events and internal meetings.

🏝️ Benefits

• Remote work arrangement.

• Occasional domestic and international business travel.

• Company equipment provided in accordance with organizational requirements.