Regional Manager – Franchise Operations, Revenue Development

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Enhance brand equity, ensure top-tier operations, and drive net unit growth for designated hotels.

• Provide consultation and support to hotels regarding revenue performance, guest satisfaction, and the implementation of brand programs and standards.

• Build and maintain relationships with hotel owners and operators as the primary representative of the brand.

• Generate visible brand value for stakeholders and collaborate with hotel sales teams to secure booked business and qualified sales leads.

• Perform on-site business performance consultative visits, typically twice a year.

• Analyze, create, and present Business Performance 360 consultative reviews along with business improvement recommendations.

• Carry out property Quality Assurance evaluations.

• Review and revise Property Improvement Plans.

• Make monthly courtesy calls to each hotel.

• Facilitate periodic training on-site, at regional Townhalls, and during Brand Conferences.

• Monitor and follow up with hotels on action items, including PIPs, RFPs, and other time-sensitive commitments.

• Conduct hotel market assessments to identify sales opportunities.

• Perform in-market sales calls to create booked business and qualified sales lead opportunities.

• Collaborate with the regional Franchise Services Manager on hotel performance and escalated support matters.

• Advocate for franchisee requirements in enhancing brand tools, resources, strategies, and programs.

• Address escalated owner/operator feedback concerning brand performance, satisfaction, and license agreement stipulations.

• Partner with the Regional Development Director by prospecting and submitting leads to facilitate brand growth and development.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in place of a degree.

• Over 4 years of professional leadership in multi-unit hotel operations and revenue generation.

• Capability to adapt to various business learning levels and styles.

• Exceptional interpersonal, written, and verbal communication skills.

• Proficiency in MS Excel, Word, PowerPoint, electronic scheduling and email systems, business intelligence analysis tools, and CRM account management systems.

• Highly organized, self-motivated individual with the ability to prioritize tasks and meet deadlines.

• Ability to multitask across different disciplines and time zones using email, phone, and written communication.

• Flexibility to adapt to shifting business needs and priorities.

• Willingness to travel up to 90% of the time.

• A collaborative and resourceful approach to engaging with stakeholders and subject matter experts.

• Proven history of driving change.

• Must reside within the West Coast & Southwest Region territory.

🏝️ Benefits

• Medical, Dental & Vision Insurance.

• Health Savings Account (HSA) with Company Match.

• 401(k) Retirement Plan with Company Match.

• Paid Vacation & Sick Time.

• Paid Parental Leave.

• Company-Paid Life Insurance.

• Company-Paid Short-Term & Long-Term Disability.

• Hospital Indemnity, Critical Illness & Accident Insurance.

• Educational Assistance.

• Sonesta Hotel Discounts.

• Additional Perks & Employee Discounts.