Manager, Revenue Operations Analytics

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee and lead a team of Analysts.

• Offer daily guidance, mentoring, coaching, performance management, and monitoring of team relationships.

• Assess Analyst performance to ensure compliance, quality, productivity, and effectiveness.

• Create educational content, tip sheets, and job aids.

• Support departmental objectives and foster a positive, collaborative environment.

• Assist with recruitment, promotions, performance assessments, timekeeping/PTO, and disciplinary measures.

• Conduct annual Performance Development Reviews and discussions about career paths.

• Maintain teammate records in accordance with policies and relevant regulations.

• Collect sensitive reports, metrics, and communications.

• Present updates and recommendations during executive presentations.

• Measure and analyze outcomes to guide projects and resource allocation.

• Extract comprehensive data sets and process maps.

• Monitor technological advancements and provide team communication and training.

• Lead or engage in special projects.

• Serve as a liaison between data analytics and various departments.

• Manage projects, resources, priorities, and strategic relationships effectively.

• Meet stringent deadlines in fast-paced, resource-limited settings.

• Conduct root cause analysis on extensive datasets and generate detailed reports.

• Identify and implement revenue-cycle opportunities to enhance revenue and improve overall performance.

• Collaborate with Revenue Operations teams on in-depth analysis, action plans, remediation, and project tracking.

• Provide support to insurance and internal partners.

• Assist with Continuous Quality Improvement initiatives.

• Deliver frequent status updates to management.

• Travel requirement of up to 5-10%.

⛳️ Requirements

• A Bachelor's degree in a relevant field is mandatory.

• 3-4+ years of experience in analytics.

• At least 3 years of experience in people management.

• Exceptional interpersonal skills.

• Strong leadership, coaching, and team development capabilities.

• Advanced proficiency in Microsoft Outlook, Word, PowerPoint, Excel, SharePoint, Visio, and Teams.

• Effective training and presentation abilities.

• Superior written and verbal communication skills, including active listening and curiosity.

• Strong stakeholder management capabilities.

• Critical thinking, decision-making, and executive presence.

• Familiarity with ROPS teams, functions, systems, and processes is preferred.

• Preferred skills in data analysis and/or process innovation and analytical techniques.

• Experience with SQL, database development and management, Tableau, Google Cloud, and data visualization tools.

• Minimum of three years of experience in healthcare reimbursement is preferred.

• Experience in admissions, billing, and collections is preferred.

• Knowledge of insurance regulations, rules, and Coordination of Benefits for federal, state, and managed care payors is preferred.

• Basic computer skills and proficiency in MS Word, Excel, and Outlook are required.

• Capacity to work on computer screens for more than 8 hours daily.

• Ability to lift between 5 to 50 lbs unassisted and perform a full range of physical activities including standing, sitting, stooping, walking, stretching, and reaching.

• Fluency in written and verbal communication is essential for executing the core functions.

🏝️ Benefits

• A culture centered on core values: “Community first, Company second.”

• Award-winning educational and training opportunities across various career paths.

• Performance-based incentives rewarding individual and team contributions.

• Comprehensive benefits package.

• Medical, dental, and vision insurance coverage.

• 401(k) matching.

• Paid time off.

• PTO cash-out option.

• Family support resources.

• EAP counseling services.

• Access to Headspace®.

• Backup child and elder care services.

• Maternity and paternity leave.

• Programs for professional development.

• On-demand virtual leadership and development courses available via StarLearning.

• Options for remote work arrangements.